Cashed Casino - A retirada do jogador está atrasada.

I'm opening a complaint to start the 14-day count, because the last withdrawal took 25 days, so to guarantee receipt I'm opening the public complaint.

Estou abrindo uma reclamação para iniciar a contagem de 14 dias, pois o último saque demorou 25 dias, então para garantir o recebimento estou abrindo a reclamação pública.

Dear leonardocaragua100,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Cashed Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please clarify when exactly you requested the withdrawal? 
• Have you accumulated your winnings with or without an active bonus? 
• Could you please confirm that you have passed the KYC verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hi Katarina, nice to meet you.

I applied on 06/12/2025, I accumulated my winnings without the active bonus, yes I already went through verification, you can see I have a previous complaint from this same Casino, which the verification took many days.

Olá Katarina muito prazer.

Solicitei dia 12/06/2025, acumulei meus ganhos sem o bônus ativo, sim já passei por verificação, pode ver tenho uma reclamação anterior desse mesmo Casino, que a verificação levou muitos dias.

Dear leonardocaragua100,

Thank you for your message.

As your withdrawal request was submitted on June 12th, the standard 14-day processing period will conclude in 4 days.

A follow-up has been scheduled for that time to verify the status of your withdrawal. Kindly inform us if the transaction is completed prior to this date.

Thank you in advance for your patience and understanding.

Best regards,

Katarina

Hi Katarina, I'll be in touch to let you know, thank you very much!

Olá Katarina eu aguardo sim e te retorno para lhe informar, muito obrigada!

Hello, the pending withdrawal will be 14 days old tomorrow and the answers are always the same from the Casino.

Olá amanhã fará 14 dias o saque pendente e as respostas são sempre a mesma do Casino.

Hi Katarina, it's been 14 days and I still haven't received the 1,800 BRL. Thank you!

Olá Katarina, se passou os 14 dias e ainda não recebi os ganhos de 1.800 BRL. Obrigado!

Dear leonardocaragua100,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear leonardocaragua100,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina