Casilando Casino - O jogador está pedindo o reembolso de seus depósitos.

The casino is having problems with PG Soft Slots, where I cannot access it in any way from their website, either by cell phone or desktop, I tested several browsers and performed all the cache and cookie cleaning procedures.

Well, when I saw that they had PG slots, I got really excited and rushed to make a deposit, I did it without any problems (that's never a problem).

To my surprise when trying to enter the Slots I would like to play, an error message simply appears and the game does not open, they said they escalated the problem, but they did not give me any deadline for a solution, result?

I played in slots that I didn't want, because when I looked for them it was precisely because they had the slots from the provider that I like, but I couldn't enjoy those games, I lost the values that I deposited and most likely I won't see them again and my problem remains unresolved.

Note: I was able to play PG Soft Slots at another casino normally without any problems. The least they could do is compensate me as it's clearly a problem with their platform.

O cassino está com problemas nos Slots da PG Soft , onde eu não consigo acessar de forma nenhuma a partir do site deles , seja por celular ou desktop, testei diversos navegadores e realizei todos os procedimentos de limpeza de cache e cookies.

Pois bem, quando vi que eles tinham slots da PG , fiquei bem animado e corri para fazer um depósito, o fiz sem problemas (isso nunca dá problema).

Pra minha surpresa ao tentar entrar nos Slots que gostaria de jogar , simplesmente aparece uma mensagem de erro e não abre o jogo, eles disseram que escalaram o problema ,porém não me deram nenhum prazo para solução, resultado?

Joguei em slots aos quais não queria , pois quando os procurei foi justamente por terem os slots do provedor que gosto, porém não pude desfrutar de tais jogos , perdi os valores que depositei e muito provavelmente não os verei novamente e meu problema continua sem solução.

Obs: Eu consegui jogar nos Slots da PG Soft em um outro cassino , normalmente, sem qualquer tipo de problema. O mínimo que eles poderiam fazer é me ressarcir já que é claramente um problema na plataforma deles.

Dear edgardheckmann22,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I tried to launch a game from the game provider on the casino website and I encountered this error:

Could you please advise if you encountered the same or similar error?

Please understand we can't help you with the refund of your deposits if you played and lost your balance on other games during regular gameplay. Thank you for your reply and understanding.

Best regards,

Tomas

Yes, I had the same problems, no PG Soft slots open on this horrible site, and as for my deposit, the least that could be done is for me to be refunded, as the casino simply does not have A deadline to solve my problem. This is ridiculous. The Casino is a joke and treats its customers that way.

edgardheckmann22,

Have you requested a refund from the casino? Could you please advise what is the remainder of your casino balance? Please, let me know.

My balance is zeroed and so far the casino has not commented on what is happening, in the meantime I played on several other platforms, games from the supplier that I could not play there with them, but my balance is zeroed and the only response that they give me is to wait until the responsible sector is with me and that they will contact me, and it's been several days. They're stalling me so I can forget and let go of the money I lost.

Meu saldo está zerado e até o momento o cassino ainda não se pronunciou sobre o que está acontecendo, nesse meio tempo joguei em diversas outras plataformas , jogos do fornecedor que não consegui jogar lá com eles , porém meu saldo está zerado e a única resposta que me dão é para eu aguardar que está com o setor responsável e que eles irão entrar em contato comigo , sendo que já fazem vários dias. Eles estão enrolando para que eu esqueça e deixe pra lá o dinheiro que perdi.

Dear edgardheckmann22,

If you decided to play other slots and played down your balance completely, we consider your balance lost fairly and don't think you are entitled to a refund. Please let me know if there is anything else we might assist you with.

Thanks for your response and understanding.

Dear edgardheckmann22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.