Casinia Casino - A retirada do jogador foi adiada devido à licença inválida do cassino.

I requested three withdrawals 10 days ago, and to this day I've only been put off. The first withdrawals are over €1,000. I still have €33,000 in my account. Today, this appears on the website:

Internet Gaming License Validation

This page was generated on Apr 7, 2025

Website(s)

casinia1.com

Operating status: INVALID

The above Casino or Sportsbook is NOT Licensed by the Offshore Finance Authority of The State of Anjouan, under The Computer Gaming Licensing Act 007 of 2005.

Compliance and Supervision carried out in conjunction with Anjoun Licensing Services Inc.

The Anjouan Internet Gaming License does not extend to the following territories for the provision of internet gaming services, Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, USA, all FATF Blacklisted countries, Sanctioned countries and/or any other jurisdictions deemed excluded by the Anjouan Offshore Financial Authority.

Any players playing on Internet Gaming Sites Licensed on the autonomous island of Anjouan from these excluded territories do so at their own risk. Disputes, complaints and the like will not be heard, considered or mediated by the Anjouan Gaming Board or Anjouan Offshore Financial Authority.

Ich habe vor 10 Tagen 3 Auszahlungen beantragt, bis heute werde ich nur vertröstet. Die ersten Auszahlungen sind über 1000 Euro. Ich habe noch 33.000 Euro auf dem Spielkonto. Heute erscheint dies auf der Webseite:

Internet Gaming License Validation

This page was generated on Apr 7, 2025

Website(s)

casinia1.com

Operating status: INVALID

The above Casino or Sportsbook is NOT Licensed by the Offshore Finance Authority of The State of Anjouan, under The Computer Gaming Licensing Act 007 of 2005.

Compliance and Supervision carried out in conjunction with Anjoun Licensing Services Inc.

The Anjouan Internet Gaming License does not extend to the following territories for the provision of internet gaming services, Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, USA, all FATF Blacklisted countries, Sanctioned countries and/or any other jurisdictions deemed excluded by the Anjouan Offshore Financial Authority.

Any players playing on Internet Gaming Sites Licensed on the autonomous island of Anjouan from these excluded territories do so at their own risk. Disputes, complaints and the like will not be heard, considered or mediated by the Anjouan Gaming Board or Anjouan Offshore Financial Authority.

Dear lena_6,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinia Casino. I'll notify our data team to check the license status of the casino and make changes to our review if necessary.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support, and what did you discuss?
• Could you please share any recent interaction you had with casino support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello,

1.) No, I have requested a withdrawal for the first time

2.) No, no verification has been requested yet and it is not possible on the website

3.) no, no bonuses are open or active.

I deposited with a credit card and did not claim a bonus

4.) I received the last reply by email on April 4th. Since then, I haven't been able to start a live chat. - I'll send you the conversation.

6.) Yes, I will send you the emails. I have not saved the chat.

Best regards

Hallo,

1.) nein, ich habe das erste Mal eine Auszahlung beantragt

2.) nein, es wurde noch keine Verifizierung verlangt und auf der Webseite ist es nicht möglich

3.) nein, keine Bonuse sind offen oder aktiv.

ich habe mit Kreditkarte eingezahlt und kein Bonus in Anspruch genommen

4.) letzte Antwort habe ich am 4.4. per Mail erhalten. Seit dem kann ich keinen Live Chat starten. - Ich sende ihnen die Konversation.

6.) Ja, ich sende Ihnen die E- Mails. Chat habe ich nicht gesichert

Liebe Grüße

Dear lena_6,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the payment as soon as possible.

Thank you in advance.

Kind Regards,

Casinia Casino Team

Dear lena_6,

Has the casino processed your payout in full or in part since your last reply?

Please let me know.

Hello, no, I haven't received any payment or message. I've just inquired via chat because I haven't received any response via email. I'm bombarded with apologies, and then the chat is simply closed.

Hallo, nein, keine Auszahlung oder Nachricht habe ich erhalten. Ich habe in diesen Moment nachgefragt per Chat, da ich per Mail keine Rückmeldung mehr erhalte. Ich werde mit Entschuldigungen bombardiert und dann wir der Chat einfach geschlossen.

Thank you very much, lena_6, for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear lena_6,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Casinia Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear lena_6,

can you please give us an update? Have you received your withdrawals?

Hello, yes, I received the payout of 1,000 euros after 4 weeks.

Thanks

Hallo, ja, ich habe die Auszahlung von 1.000 Eiro nach 4 Wochen erhalten.

danke

Dear lena_6,

I understand that this was not the time frame you had in mind when you requested for the withdrawal, however I am glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru