Casinia Casino - O pagamento do jogador foi atrasado.

Hello my withdrawal is delayed over and over i contract via chat but i don't get clear answers i ask also for KYC verification but they refuse i don't understand if they have problem to make withdrawal on the time why they have problem to make kyc verification

Dear sebastianbalik22,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello so i need to wait 14 days for withdrawal?

Hello my withdrawal gets canceled i was using this same method for withdrawal like for deposit my credit card i was using this same method for another casinos and always working

Hello today is received my first withdrawal hopefully next one's come also

Dear sebastianbalik22, thank you for the information provided. Please keep us updated on any developments.

Ok sure I will give update

Dear sebastianbalik22, do you have any updates? How much have you received so far?

Hello so far only 1 withdrawal again everything is delayed

Dear sebastianbalik22, could you please provide a screenshot of your withdrawal requests?

Sure I'm sending here last one was pending like 10 working days now is pending 5

I contact them and they say my withdrawal is priority but I didn't receive nothing

Hello i have still 3 active withdrawals they are still pending 7 working days 6 and 5 i didn't receive nothing even after email from them that im gonna get priority can u ask to join casino to conversation? Because i have more money and i think this withdrawals gonna take forever

Hello today is already 9 working days and my withdrawal is pending 03.05/04.04/05.05 all three withdrawal are delayed can u help me with this situation? I have more money to withdrawal but it's looks like withdrawal on this casino takes forever

Dear sebastianbalik22, how much have you received so far? Do you currently have any pending withdrawals in your casino account? If so, when did you request them?

Dear sebastianbalik22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Dear player,

Thank you for letting us know via email that you have received your funds. We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru