Casinia Casino - O pedido de encerramento da conta do jogador foi ignorado.

I also asked to close my game account via email but I was not taken into consideration at all, I ask to close the game

Ho tichiesto la chiusura del conto gioco anche tramite mail ma non sono stata presa minimamente in considerazione, chiedo la chiusura del gioco

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Dear Ciaia94;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru

Thank you in advance for your cooperation.

Best regards,

Tomas

I sent the attachment, but Casinia has not responded to me and the account is still open

Ho iniviato l’allegato, ma casinia non mi ha risposto e il conto è ancora aperto

I would like to self-exclude

Vorrei l’autoesclusione