Casino Action - O saque de €32.000 do jogador está atrasado.

Unpaid Withdrawal of €32,000 After Stopping Play Request for Investigation and Resolution

Dear Casino Guru Team,

I am formally submitting this public complaint against Casino Action regarding an unresolved withdrawal issue totaling €32,000 in winnings. I recently won this amount through legitimate gameplay on their platform. However, after I ceased playing and requested the payout, no payments have been processed or received, despite the passage of time. This has left me in a highly distressing situation, as it feels like my hard-earned winnings are being unfairly withheld simply because I stopped gambling.

I have attempted to resolve this internally by emailing the casino's Risk Management Team

I have not received a response or any indication of progress. This violates basic fair play principles, and as a player, I expect prompt processing of verified winnings without punitive delays for choosing to stop playing.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you contacted casino support and discussed the delay with them? Have you received any explanation for the delay?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply.

Kindly share screenshots of your pending payout requests with me. Send the information to my email at tomas@casino.guru

Thanks in advance for your cooperation.

They paid.

Dear bartoni,

Did the casino pay the full amount of your disputed value, 32000€?

Please let me know whether we can consider the issue resolved.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear bartoni,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas