Casino Days - A conta do jogador foi encerrada.

I have an ongoing issue with casino days. I have been playing there online for months now. I went to go make my $1000 withdrawal and now all of a sudden they need me to verify my id before I can receive my $1000 withdraw.. So I verified my id and then realized after a day of not hearing back that they proceeded to block my account without any explanation whatsoever and still have not received my money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Days.

Please allow me to ask you a few questions so I can better understand the situation.

• When exactly was your account blocked?
• Have you contacted support regarding the issue with what result?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My account was blocked a couple of days ago October 23rd.

I have contacted support with the issue and haven’t gotten a response back.

Played blackjack, I never accept any kind of bonus because I am smart enough to know not to. Also may I add that this $1000 is in no way from what I won. This is just my money I withdrew after losing and giving up to take whatever I had left back with me to keep. I also noticed before even withdrawing that none of my banking info was there that is always saved in that spot anymore from the withdraw option that I always use as if the casino already had planned not to pay me anything and withhold my withdraw from me. So I had to use a different option of withdraw then I normally do.

I also have sent you some screenshots from my e mail communication that I have had with this casino.

thanks!

Thanks for your reply and the information provided via email.

Could you please clarify,

• After your payment information was removed, why exactly was it impossible for you to use the same payment method again?
• Which payment method were you using before, and which payment method have you used last time when requesting a payout?
• Were these payment methods used for deposit in this casino, and were the payment methods used in your name exclusively?

Please let me know.

Please don’t focus on none of that.. not the issue here. The issue is my account got blocked for no reason and I still haven’t received my money. Please get in contact with this casino and help me get my money back. I don’t care about anything else. Just want my $1000 back. As you can see by the screenshot I originally sent it said that my withdraw was successfully completed.

I just mentioned above that the withdraw method I usually always use suddenly none of my info was saved there anymore as if this casino was already planning not to pay me.. so I had to use a different withdraw method because that was just gone all of a sudden.

either way this casino owes me $1000.

its been days and haven’t heard anything back from them pertaining any information as to WHY they blocked my account and also WHERE my money is.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Ginog,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter.

We would like to invite Casino Days to join the conversation.

Dear Casino Days,

Could you please clarify why the player’s withdrawal has not yet been processed and why they are unable to access their account?

Should there be any factors affecting the situation that cannot be disclosed publicly, please feel free to share them with me directly at michal.k@casino.guru

Hello Michal

I have sent you an email.

Thank you!

Michal, actually, your email address is invalid

Could you resend the email address, please?

Dear Casino Days,

Thank you for your response. My email address michal.k@casino.guru is certainly valid and working normally. Please try to resend your email.

If, for any reason, your message fails to be delivered again, please share the error message you receive here. I will try to send you an email from my side

Thank you, Michal. The email was sent to you successfully

Dear Casino Days,

Thank you for your email with the clarification and evidence. I have responded back with some additional queries and am awaiting your reply.

Dear Ginog,

I have been notified by the casino team that your "issues" were already addressed a couple of weeks ago and that you have received all the funds from your account. Can you please confirm that?

Could you also kindly verify your email correspondence with the casino team associated with your email G*******1@outlook.com and forward the entire email thread to me at michal.k@casino.guru?

According to the information I have available, there are no pending payments owed to you by the casino.

Dear Ginog,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Ginog,

While it appears that the issue has been clarified, and you have received the funds as indicated by the casino team (otherwise, you would still be enquiring about it), we have not received confirmation from you regarding whether this case can be considered resolved or if you need additional assistance. Due to your lack of response, we regrettably must move forward with closing this complaint as rejected.

If you experience any further issues with this or any other casino in the future, please do not hesitate to reach out to us—we will try our best to assist you.

Best regards,

Michal

Casino.Guru