Casino Days - O jogador afirma que o seu pagamento foi atrasado.

I have deposited first 500. Then, ₹4500 and played the games and by playing, I made around 6300 or after 6800. Then I tried to withdraw the amount so I click on withdrawal and I submit the details then it goes on pending. And asked me to wait till it approved. I waited then it got cancel. Then I tried again. I tried many times with different account. Also, then they said to try the with the same account you used for deposit. I use for deposit two accounts, I tried for both still not processed and I didn’t get my money. Then they said to complete my KYC. I follow the instruction. I tried many times then finally I got my account verified. They send me mail that your account is fully verified. KYC is completed. then again, I tried to withdraw the money using the same account that I used to deposit the money, but again this time when I put the details bank details and try to submit it. It failed withdrawal. Then I tried to withdraw in my wallet, e-wallet again. It goes in pending, and still, I didn’t get my withdrawal and money. Can you convert in 280 char

Dear Prashant7056,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Prashant7056,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I am not receive any with drawl from my account and now I am unable to Login to my account. They just saying that invalid K detail previously I was logging very smoothly successfully. But when I received many complaints about my petrol issues, they just block me and I cannot able to login to my account and I don’t have receive my withdrawal also my total amount is ₹6700 is lost in the casino days. I will request if anyone can help me please that would be very helpful.

Dear Prashant7056,

Please forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear Prashant7056,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.