Casino Days - O jogador ainda não recebeu os seus prémios.

I won ₹105,000 on October 14, 2025, and I placed a withdrawal request on the same day. However, as of today (October 18, 2025), I have received only ₹20,000, and the remaining ₹85,000 is still missing.

I received an email from Casino Days saying that my full withdrawal had been transferred successfully and that I should receive the funds within 1–3 banking days. The message said:

"The Casino Days team have now transferred your withdrawal. Depending on the withdrawal method used, your money can take up to 3 working days (Mon-Fri) to be processed by your bank and back in your account. Please find the details below."

Then on October 16, I received a follow-up email from their support team (signed by "Nick") saying:

"Regarding your withdrawals from 14/10 please note that they are successfully processed on our end and you should receive the funds within 1–3 banking days (weekends and holidays excluded) or no later than 17/10."

Now it is October 18, and I still have not received the remaining ₹85,000. My account is fully verified (KYC approved), and I have not violated any of their terms and conditions.

I have contacted their support multiple times, but I’ve only received vague responses and no confirmation of when or why the payment is delayed.

I am requesting Casino Guru's assistance in resolving this issue and ensuring that the remaining balance of my withdrawal is paid immediately.

Dear Bigtech,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thank you very much for your prompt response and for your efforts to assist me with my withdrawal issue. I truly appreciate the help you provide to players in situations like this.

To clarify, my KYC verification has been fully completed for many months. I have been playing at Casino Days for a long time and have successfully withdrawn winnings multiple times without any issues or delays. This time, however, the withdrawal is taking significantly longer than usual.

I appreciate your advice to be patient, and I hope this information helps with the investigation. Thank you again for your support and for advocating on behalf of players.

I would like to inform that Casino Day has recently credited ₹20,000 back to my game account @7:42 Pm 18oct, which I appreciate. However, there is still an outstanding balance of ₹65,000 that has yet to be paid.

I have submitted a support ticket requesting that the remaining amount be paid as soon as possible. Just updating.

On [19/10/2025], I received an amount of ₹45,000 from Casino Day into my casino account at 3:55 PM. However, an additional amount of ₹20,000 is still pending and has not been credited yet. This is for record-keeping and follow-up purposes. Thankyou.

I’m writing to let you know that Casino Days has successfully paid me the full amount, and the issue I previously reported has now been completely resolved.

I truly appreciate your support and the role your platform played in helping to bring this to a positive outcome.

Thank you once again for providing a space where players can be heard and treated fairly. You’ve been a great help!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bigtech,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila