Casino Days - O jogador ainda não recebeu os seus prémios.

I've been playing here for quite some time and normally deposit anywhere between $30 to $100. If I find myself up from my deposit amount after just a few spins on a game, I pretty much always cash out as that's just how I like to play. Never has there been a problem before in requesting my withdrawal playing in this manner. They would process it and the funds would be in my account quickly. The wins were never really huge - maybe $15 to $60 or so on average. Last night I deposited $100 and within a few spins on Big Bass Bonanza, I got free spins. It ended up bringing the balance to $268.50. As I've always done before, I decided to cash out as that was a great win. Submitted the withdrawal, but THIS time they refused it, stating I had not met the required wagering amount of my deposit. I RARELY met wagering amount before this and cashed out, and now they suddenly decide they want to enforce it?? It really seems like that's only because it's a larger win than I've had before. It appears that they only enforce this "rule" occasionally, which is wrong and completely unfair in my opinion.

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Dear LT2228,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear LT2228,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla