Casino JEFE - O jogador está solicitando mais informações sobre o procedimento GDPR.

The casino hasn't responded to my GDPR request for over 2 months.

Das Casino reagiert seit über 2 Monaten nicht auf meine DSGVO-Anfrage.

Dear Erik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela,

I sent three e-mails to info@casinojefe.com on November 21, 2021, December 27, 2021 and January 5, 2021 with a request for information in accordance with Art. 5 GDPR and have never received an answer so far.

Kind regards

Eric G*****

Hallo Petronela,

ich habe am 21.11.2021, 27.12.2021 und am 05.01.2021 drei E-Mails an info@casinojefe.com mit der Bitte um Auskunft nach Art. 5 DSGVO gesendet und bisher nie eine Antwort erhalten.

Mit freundlichen Grüßen

Erik G*****

What kind of information have you enquired, please?

A copy of my stored personal data, including the transaction list with all deposits and withdrawals as well as game history.

Eine Kopie meiner gespeicherten personenbezogenen Daten, einschließlich der Transaktionsliste mit allen Ein-und Auszahlungen sowie den Spielverlauf.

Is your account still opened? If yes, you should be able to access your game and cashier histories.

The account has been permanently closed and unfortunately I no longer have access to the data.

Das Konto wurde dauerhaft geschlossen und ich habe leider keinen Zugriff mehr auf die Daten.

Could you please advise how long ago was your account closed?

Meanwhile, I would suggest sending one more email requesting all the abovementioned information to support@casinojefe.com and CC me (petronela.k@casino.guru) in that email.

If there's no reply, we will intervene.

Hello Petronela,

You can close the case, the casino has contacted you.

Kind regards

Eric G*****

Hallo Petronela,

Sie können den Fall schließen, das Casino hat sich gemeldet.

Mit freundlichen Grüßen

Erik G*****

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Erik, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru