Casino JEFE - Os ganhos do jogador foram confiscados.

caainoJefe.com

I got 2 euros from the bonus round and I have been playing for many hours. The final result was 250 euros but I got a message that they will pay 50 euros because the bonus round was not paid out more.

caainoJefe.com

bonuskerrokdesta sain 2 euroja ja monta tuntia olen pelannut . Lopputulos oli 250 euroa mutta sain viestiä että ne maksat 50 euroa koska bonuskierrosta ei maksettu enemman.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Lora66,

Thank you very much for submitting your complaint. I'm sorry to hear about your negative experience. I have checked the casino's bonus policy, and this is what I found:

Signup bonuses and free spins which don't require deposit, as well as the third party promotion free spins and bonuses are subject to a maximum cashout of 50€, or the equivalent in an other currency.

I would like to emphasize that, according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider an imposed win limit to be unfair and predatory only when applied to a real money game. However, we accept bonus T&Cs that restrict the maximum cash out from bonus play.

If there is any additional information that would support your case, please do not hesitate to contact us, otherwise I will be forced to reject your complaint.

Thank you for your understanding.

Best regards,

Attila G.

Dear Lora66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru