Casinoin - O jogador acredita que o seu pagamento foi atrasado.

Good evening, I have been playing at this casino for a long time, I have made several deposits and withdrawals, even with amounts reaching 2000 euros within a 24-hour period, I always get paid within the first 30 minutes, but this time I won an amount of 4000 euros and I tried to withdraw 800 and it didn't work, when I spoke to the company their answer was that my account has been given to another team for investigation and they don't tell me why, only that I have to wait...

About 3 months ago, a friend of mine had created an account at the same casino and had also won a large amount and they created the same situation for him and even after 2 weeks he was not credited with anything... I hope this is not a trick by the company so that he doesn't pay.

Καλησπερα , παιζω σε αυτο καζινο για καιρό, εχω κανει αρκετές καταθέσεις οπως και ανάληψης ακομα και με ποσα που αγγίζουν τα 2000 ευρω μέσα σε ενα 24ωρο,παντα πληρώνομαι μεσα στα 30 πρωτα λεπτά, αυτη τη φορα όμως κέρδισα ενα ποσο τον 4000 ευρω και προσπάθησα να κάνω ανάληψη τα 800 και δεν γίνανε, οταν μιλισα στην εταιρία η απάντηση τους ήταν οτι ο λογαριασμός μου έχει δώσει σε αλλη ομάδα για ερευνηση και δεν μου λένε για ποιον λόγο μόνο ότι πρέπει να περιμενω ...

Πριν κανένα 3 μηνες ένας φίλος μου είχε φτιάξει λογαριασμό στο ιδιο καζινο και είχε πιάσει και αυτός μεγαλο ποσο και του δημιούργησαν την ίδια κατάσταση και ακομα και μετά απο 2 βδομάδες δεν του πιστωθηκε τιποτα ...ελπιζω αυτο να μην ειναι κόλπο της εταιρείας για να μην πληρώνει

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Dear Iapoca,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Iapoca,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Iapoca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru