Casinoin - O jogador não pode usar o bônus.

The casino does not have access to the slots of the provider play&go. They also gave me a bonus which is for the provider play&go. The casino admitted that they have a problem accessing the provider play&go but refused to change my bonus. Which in the end I was not able to use at all.

Το καζίνο δεν έχει μπορεί να έχει πρόσβαση στα slots του παροχου play&go. Επίσης μου έδωσαν ένα bonus το οποίο είναι για τον παροχο της play&go. Τκ καζίνο παραδέχτηκε ότι έχουν πρόβλημα πρόσβασης στον παροχο της play&go αλλά αρνήθηκαν να μου αλλάξουν το bonus μου. Το οποίο εν τέλη δεν μπόρεσα να το χρησιμοποιήσω καθόλου.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify which bonus you intended to activate? Please post a link or promo code you used to activate the offer here in this thread.
• Did the casino clarify why the bonus wasn't credited to you?
• Have you deposited any real money funds in order to activate the promotion?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Dear tsolomolo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, I made a deposit of €600 and they gave me a bonus which was for the provider play&go which casinoin does not support. Casinoin currently has all the slots of the provider play&go but they have a problem and the slots do not play. So I lost my real money of €600 because I could not wager on the bonus they gave me for the provider play&go which casinoin does not support. Now for many days no player can play slots of play&go at casinoin even though the casino has them normally on its list.

Ναι έκανα κατάθεση 600€ και μου έδωσαν bonus το οποίο ήταν για τον παροχο play& go τον οποίο δεν υποστηρίζει η casinoin. Η καχινοιν αυτή την στιγμή ενώ έχει όλα τα slots του παροχου play&go έχουν κάποιο πρόβλημα και δεν παίζουν τα slots. Οπότε έχασα τα πραγματικά μου χρήματα των 600€ γιατί δεν μπόρεσα να κάνω wager στο bonus που μου έδωσαν του παροχου play&go που η casinoin δεν υποστηρίζει. Τωρα εδώ και πολλές ημέρες κανένας παίκτης δεν μπορεί να παίξει slots της play&go στην casinoin παρόλο που το καζίνο τα έχει κανονικά στην λίστα του.

Thank you for your response. Could you please send me a link or a screenshot of the bonus you activated? Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear tsolomolo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru