Casinolo Casino - As retiradas dos jogadores estão atrasadas.

I requested withdrawals there on July 30th and 31st, for €500 and €180, respectively. My account was successfully verified on July 30th, which support confirmed upon my inquiry. Despite repeated inquiries, I'm still being fobbed off with the same messages day after day, and nothing has happened.

Ich habe am 30.7 und 31.7 dort Auszahlungen beantragt. 500 und 180 Euro. Mein Account wurde erfolgreich verifiziert am 30.7, was mir der Support auch auf Nachfrage bestätigt hat. Trotz mehrmaliger Nachfrage werde ich Tag für Tag mit den gleichen Sprüchen hingehalten und nichts passiert.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share your most recent interaction with support regarding the issue, or submit screenshots of your withdrawal requests?
• Share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I've attached the email. No, it was my first withdrawal from this casino. I've been depositing repeatedly over several weeks and months, but this was my first time winning. The winnings were earned without a bonus.

Die E-Mail habe ich ihnen beigefügt. Nein es war meine erste Auszahlung in diesem Casino. Ich habe über mehrere Wochen und Monaten immer wieder eingezahlt aber das erste Mal gewonnen. Der Gewinn wurde ohne Bonus erspielt.

Thanks for your reply and for providing the information I requested.

• Did the casino process one or more of the payouts since your last post?

Please let me know.

No, I still haven't received any payments

Nein, ich habe noch immer keine Zahlungen erhalten

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Hansi07,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Casinolo Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear Hansi07,

We are pleased to inform you that your withdrawal has been successfully processed, and the funds were dispatched from our end on August 19, 2025.

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

At this moment, we do not observe any pending withdrawals or an active balance associated with your account.

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities!

Best regards, 

Casinolo team.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Hansi07,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila