Casinoly Casino - O jogador afirma que o seu pagamento foi atrasado.

Hello Casino Guru Team,

I would like to complain about the outstanding payouts at Casinoly.

I have requested several payouts that have not yet been processed:

€500 on May 24th.

€500 on May 25th.

€500 on May 28th.

In addition, there is €1,300 in my player account which I cannot currently withdraw due to the limit of a maximum of three simultaneous open withdrawals.

I request your assistance in clarifying this case and that the outstanding payments be processed promptly.

Thank you so much for your help.

Best regards

Hallo Casino Guru Team,

ich möchte mich über die ausstehenden Auszahlungen bei Casinoly beschweren.

Ich habe mehrere Auszahlungen beantragt, die bisher nicht bearbeitet wurden:

500 € am 24.05.

500 € am 25.05.

500 € am 28.05.

Zusätzlich befinden sich noch 1.300 € auf meinem Spielerkonto, die ich aufgrund des Limits von maximal drei gleichzeitig offenen Auszahlungen derzeit nicht auszahlen kann.

Ich bitte um Unterstützung bei der Klärung dieses Falls und darum, dass die ausstehenden Auszahlungen zeitnah bearbeitet werden.

Vielen Dank für Ihre Hilfe.

Mit freundlichen Grüßen

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Dear Crystal111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Crystal111,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla