Casinova - As retiradas dos jogadores estão atrasadas.

Hello, I’ve requested three withdrawals over the past five days, but the status still says 'under review.' Can you please update me on the reason for the delay and when I can expect the funds? I’m growing concerned due to some of the negative feedback I’ve seen about their platform.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

update: My 3 withdrawals are still under review. it's been for 10 days so far.

update

got 2 withdrawals out of 3.

waiting for 1 more withdrawals.

Thank you for the update. Could you please tell me the exact date when you submitted the withdrawal request that is still being processed by the casino? Has the casino provided any information or timeframe regarding when you can expect this payment to be completed?

One withdrawal left Sept 26 22:19.

No they just said that my withdrawal have delayed. They didn't explain me any reason and I got 2 withdrawals which I requested it at the same day.

Thank you for your response. Can you please specify what types of games you played? Were they slots, live casino games, or did you place bets on sports?

Also, please forward me the most recent communication between you and the casino regarding the payout of the last withdrawal request. My email address is veronika.f@casino.guru. Alternatively, you may post screenshots here in this thread.

Dear Jack471,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.