Casobet Casino - O jogador está enfrentando dificuldades de retirada.

At the casino, they constantly reject my withdrawals even though I haven't used any bonuses. I've already played through my deposits several times. I ask them via chat, and they reply that they don't know the reason for the withdrawal rejection. I should email them at the address provided, but they never respond. The account is supposedly verified, but since they never respond, I don't know if everything is correct.

En el casino me rechazan constantemente los reintegros pese a no haber hecho uso de ningún bono. He jugado ya lo ingresado varias veces. Les pregunto por chat y me responden que no saben el motivo del rechazo del reintegro, que les escriba por correo a la dirección indicada, pero desde ahí nunca me responden. Supuestamente la cuenta está verificada, pero como nunca me responden no sé si está todo correcto.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casobet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or is it related to your account only?
• Since when are you attempting to withdraw your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

I answer your questions:

Could you please let me know if your account has been fully verified? I've submitted everything requested in the verification section. Everything is approved, but there's one item they haven't even reviewed.

Have you been informed why you can't withdraw your winnings? Is it an internal problem with the casino system or just related to your account? I haven't been informed of anything. I request a withdrawal, and shortly afterward, it's rejected, and the money is returned to my account.

How long have you been trying to withdraw your earnings? I've been trying to withdraw for over a month. I've tried every withdrawal option, but the result is the same...withdrawal canceled.

Thank you very much for your help!

All the best.

Hola Tomas,

Respondo a sus preguntas:

¿Podría informarme si su cuenta ha sido completamente verificada? He enviado todo lo que piden en el apartado verificación. Todo está aprobado, pero hay un item que ni tan siquiera han revisado.

¿Te han informado por qué no puedes retirar tus ganancias? ¿Es un problema interno del sistema del casino o solo está relacionado con tu cuenta? No me han informado de nada, pido retiro y al poco tiempo me lo rechazan y el dinero vuelve a la cuenta.

¿Desde cuándo estás intentando retirar tus ganancias? Llevo mas de un mes intentando retirar, he probado todas las opciones de retiro, pero el resultado es el mismo...retiro cancelado.

Muchas gracias por su ayuda!

Un saludo.

Thank you very much, plmontoro45, for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Casobet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear plmontoro45,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will now contact Casobet Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Martina Bennett