Cazeus Casino - O jogador afirma que o seu pagamento foi atrasado.

Hi! I tried to make a withdrawal request on 24.2 and the information said that withdrawals are processed within 72 hours. I made three withdrawal requests.

My withdrawal requests have still not been processed. I have contacted the casino several times but they just say there is a slight delay. They can't say when I will receive my money.

I got my winnings with a deposit bonus which I successfully wagered. Even after wagering the bonus I managed to win more money.

I checked that the bonus has no withdrawal limit before making the deposit and I checked the prohibited games. I have not broken the casino rules.

Hei! Olen yrittänyt tehdä nostopyynnön 24.2 ja tiedoissa luki että kotiutukset käsitellään 72 tunnin kuluessa. Tein kolme kotiutuspyyntöä.

kotiutuspyyntöjäni ei ole vieläkään käsitelty. Olen ottanut yhteyttä kasinoon useita kertoja, mutta he vain sanovat että on pieni viivästys. He eivät osaa sanoa koska saan rahani.

Voittoni sain talletus bonuksella jonka kierrätin onnistuneesti. Vielä bonus kierrätyksen jälkeen onnistuin voittamaan lisää rahaa.

Tarkistin, että bonuksessa ei ole nostorajaa jo ennen talletusta ja tutustuin kiellettyihin peleihin. En ole rikkonut kasinon sääntöjä.

Dear Kasino123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I still haven't received my money.

en ole vieläkään saanut rahojani.

Dear Kasino123,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello!

I haven't received my withdrawals. They just say they will email me when my withdrawal is approved, but I haven't heard anything.

Hei!

en ole saanut nostojani. He vain sanovat että ilmoittavat sähköpostilla kun nostoni hyväksytään, mutta mitään ei ole kuulunut.

Hi! I just received €1000 in my withdrawals.

Hei! Nyt sain 1000€ nostoistani.

Dear Kasino123,

Glad to hear that the withdrawals have arrived?

Do you have any more pending ones or it was all?

Awaiting your response.

Regards,

Nick

Hello!

I just received the last withdrawals. Thank you!

Hei!

nyt sain viimeisetkin nostot. Kiitos!

Dear Kasino123,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru