Cazeus Casino - O pagamento do jogador foi atrasado.

Hello, I withdrew 3x €1500 on 26.6.2025, or €500 per withdrawal because the maximum withdrawal limit is €500 within 24 hours.

I still haven't received my payment and customer service both in live chat and via email only apologizes and tells me to wait and wait and the matter is not making any progress.

Yesterday I canceled one of those €500 withdrawals and changed it to a different payment method if the money would come faster, but I don't know if that will make any difference!

Could I get some help with this?

Terve, Kotiutin 26.6.2025 3x 1500€ eli 500€ per nosto koska maksiminostoraja on 500€ 24 tunnin sisällä

En ole vieläkään saanut maksuani ja asiakaspalvelu sekä livechätissä että sähköpostissa pahoitellaan vain ja käsketään odottaa ja odottaa eikä asia edisty mitenkään

Eilen peruutin sitten yhden noista 500€ kotiutuksista ja vaihdoin siihen eri maksutavan jos rahat tulisivat nopeampaa mutta en tiedä vaikuttaako se mitenkään!

Saisiko tähän jotain apua

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

And I also don't have to verify any personal information because it says "Your account does not require verification, enjoy the games"

Ja myöskään minun ei tarvitse vahvistaa mitään henkilötietoja koska siellä sanotaan "Tilisi ei vaadi varmennusta, nauti peleistä"

Now the withdrawal I made with another payment method has arrived!

Still missing 2x €500 withdrawals

nyt tuli toi kotiutus minkä laitoin toisella maksutavalla tulemaan!

Vielä puuttuu 2x 500€ kotiutusta

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika