Cazimbo Casino - O pedido de saque do jogador foi atrasado e cancelado.

I made a withdrawal for 450 euros on Saturday 18.7. After 4 days of processing, my withdrawal was canceled by cazimbo without any reasonable reason. I immediately made a new withdrawal request which has been in processing for 7 days. I have used this casino before. My account is verified and I have made withdrawals before and these have always been processed within 2-3 days. It seems that this casino is dragging out "larger" withdrawals so much that the player gets tired of waiting for the withdrawal confirmation, cancels it and eventually loses it all back to the casino. Can you Guru staff help me with my problem?

I have contacted Cazimbo's customer service many times, but their response is always the same: please wait and then apologize.

Tein noston 450 eurolle lauantaina 18.7. 4 päivän käsittelyn jälkeen nostoni peruttiin cazimbon toimesta ilman mitään järkevää syytä. Tein heti uuden nostopyynnön joka on ollut käsittelyssä jo 7 päivää. Olen käyttänyt kyseistä casinoa ennenkin. Tilini on vahvistettu ja nostoja olen ennenkin tehnyt ja nämä on aina käsitelty 2-3 päivän aikana. Tulee sellainen olo että tämä kyseinen casino tekee "isompien" nostojen kanssa tätä pitkittelyä että pelaaja kyllästyy odottelemaan noston vahvistusta, peruuttaa sen ja lopulta häviää ne kokonaan takaisin casinolle. Voitte Gurun henkilökunta auttaa minua ongelmani kanssa?

Cazimbon asiakaspalveluun olen ollut jo monesti yhteydessä mutta heidän vastauksensa on aina sama että odottakaa ja pahoittelut perään.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Samsatus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We recommend that you don't play with the accumulated balance further, since we can't assist you after the balance is lost. Please allow me to ask you a few questions so I can understand the whole situation completely.

• When was the last time you withdrew winnings from the casino successfully?
• When did you pass account verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your current pending payout request and your communication with support regarding the delay? Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

I last had a successful withdrawal in April of this year.

The account was apparently verified sometime last year. I don't remember exactly.

The winnings were collected with a bonus received with a valid deposit. The bonus was wagered in full and correctly according to the Casino's terms and conditions.

Yeah, my intention is not to touch the withdrawal request or continue playing at the casino until this withdrawal request mess is sorted out.

I am attaching the screenshots you requested.

I will send you the email conversations I have with Cazimbo's customer service separately by email.

Kind regards,

Samsat

Hei,

Onnistuneen noston olen viimeksi saanut tämän vuoden huhtikuussa.

Tili vahvistettu ilmeisesti joskus viimevuoden puolella. En muista tarkalleen.

Voitto on kerätty oikean talletuksen mukana saadulla bonuksella. Bonus kierrätettiin kokonaisuudessaan ja oikeaoppisesti Casinon ehtojen mukaisesti.

Joo tarkoitukseni ei ole koskea nostopyyntöön tai jatkaa casinolla pelaamista ennen kuin tämä kotiutus pyyntö sotku on selvinnyt.

Laitan tähän liitteeksi pyytämäsi kuvakaappauset.

Cazimbon asiakaspalvelun kanssa käymäni sähköpostikeskustelut lähetän sinulle erikseen sähköpostilla.

Ystävällisin terveisin,

Samsatus

Hello,

And I would like to thank casino guru in advance for taking the case under investigation.

Kind regards,

Samsat

Hei,

Ja haluaisin kiittää jo etukäteen casino gurua siitä että otitte tapauksen tutkittavaksi.

Ystävällisin terveisin,

Samsatus

I am happy to announce that my withdrawal has been fully paid into my account today. I would also like to thank casino guru for the support I received.

Haluan ilokseni ilmoittaa että nostoni on tänään kokonaisuudessaan maksettu tililleni. Haluaisin myös kiittää casino gurua saamastani tuesta.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Samsatus,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas