CBet Casino - O jogador está sujeito a condições de desistência adiada.

so I made a bet it passed and after that they said I have to bet an amount of 12000$ to be able to cashout out so what I did I did an 7000$ bet to make go to 5000$ as you can see the 5000$ screenshot is when my 7000$ bet was active but when my 7000$ bet cashed out the amount I had to bet to cashout was 19000 what is really not normal. And they don't fix it

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you experienced similar issues with bet requirements at this casino before?
• How long have you been playing at this casino?

I would advise against depositing any more money into this casino. We have received over 60 complaints, and there is a high likelihood that it is a scam platform.

Thank you for the cooperation.

Best regards

Veronika

1 : yes I did

2 : no this is my first time that something like this happened to me

3 : my account been open for 2 year with them I played in 2023 with them cashed out and 2 days ago I tried playing again with them and this happened

Hello Veronika,

I would like to add an important detail regarding my case:

My wagering/turnover requirement keeps increasing and decreasing even when I am not playing.

My account balance stays the same, but the required turnover goes up by itself, sometimes every few minutes or hours.

For example, I stopped playing completely, but the wagering amount keeps increasing & decreasing (I have multiple screenshots showing this).

This makes it impossible to reach the required amount for withdrawal.

Please let me know if you need these screenshots. I will provide all evidence.

Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Troyy,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika