Cherry Fiesta Casino - A retirada do jogador está atrasada.

I have been waiting for more than six months for the money, the withdrawal event will no longer appear. Account information shows that the 750e withdrawal is pending. No one responds to emails. The chat is answered but is silenced when asked. They reportedly do not handle withdrawals and after that there is no answer to anything.

Olen odottanut yli puolivuotta rahoja, nosto tapahtumaa ei näy enää. Tilin tiedoissa näkyy että 750e nosto vireillä. Kukaan ei vastaa sähköposteihin. Chatista vastataan mutta hiljenee kun kysyy asiasta. Eivät hoida kuulemma nostoja ja sen jälkeen ei vastausta mihinkään.

Hello Kai,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Cherry Fiesta Casino.

Please allow me to ask you a few more question before we would move forward.

Did you ever withdrawn from the casino before? Was your account ever verified? When was the last time the casino responded to you and what was it? Is your account still active?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

I haven’t raised before, fought this. And the account has been verified. I don't seem to get any email answers. The chat answers, but when asked about it no longer answers.

En ole ennen nostanut, tämän kanssa taistellut. Ja tili on vahvistettu. En ole tainnut saada yhtään sähköposti vastausta. Chat vastaa, mutta kun asiasta kysyy ei vastata enään.

Hello Kai,

Could you please advise when was the last time they did respond? Can you forward that communication to nikolas.b@casino.guru please?

Regards,

Nick

Dear Kai,

We haven't heard from you in a while. Please note that the complaint will be rejected if we don't get any response within the next 7 days.

I answer that email:nikolas.b@casino.guru. But they dont answer nothing my email. Newer. I send your email picture my account

Thank you Kai for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you good luck resolving it.

Regards,

Nick

Ok. Thanks.

Hello, Kai,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Cherry Fiesta Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Cherry Fiesta Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Ok. 👍🏽

I think they not answer nothing. You can call them?

We would like to ask Cherry Fiesta Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Kai,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru