ClubRiches Casino - Depósitos do jogador bloqueados devido a disputa de documento.

My deposits are being blocked because they claim my documentation has been altered. My documents are authentic, and if you check the database of my country, you will see that it's true!

In the documents, you will find income certification signed by the university of economic sciences, proof of registration with AFIP (Federal Administration of Public Revenues), and a sworn statement of income. I am available to Casino Guru to discuss this with Club Riches in order to continue using the casino. Thank you in advance and I look forward to your resolution of the case.

me bloquean los depositos , por que dicen que mi documentacion fue alterada, mis documentos son veridicos y si me buscan en la base de datos de mi pais veran que es cierto!

en los documentos podran encontrar certificacion de ingresos firmado por la universidad de ciencias economicas, constancia de inscripcion en AFIP(administracion federal de ingresos publicos), declaracion jurada de ingresos. quedo a disposicion de casino guru para que pueda hablar con club riches y asi poder seguir utilizando el casino, desde ya muchas gracias y quedo atento a su resolucion del caso

Hello ezequielrojo1905,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ClubRiches Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Did you deposit anything to the casino since you registered? Do you have any remaining balance on your casino account?

Looking forward to your answer.

Regards,

Nick

They had already verified my account! And I was using it with no problems, and out of nowhere they wouldn't let me use it anymore

The approved documents were: identity document

proof of residence

proof of income

That is why I request a review of the case and that club riches, understand that the documents are true

Ya me habían verificado la cuenta! Y la estaba usando sin problemas, y de la nada no me dejaron usarla más

Los documentos aprobados fueron : documento de identidad

comprobante de residencia

Comprobante de ingresos

Por eso es que solicito una revisión del caso y que club riches, entienda que los documentos son verídicos

Hello ezequielrojo1905,

Could you please forward the communication between you and the casino to nikolas.b@casino.guru?

there send documentation to nikolas.b@casino.guru

ahi mande documentacion a  nikolas.b@casino.guru

Hello ezequielrojo1905,

Did the casino specify which exact document did not pass the verification? If they did, could you please forward the document to my e-mail address as well?

Can you also clarify how much is your current real money balance on your casino account?

Currently I had about 300 Argentine pesos left, but anyway, even though I had not had any money in the casino! They did not give me a specific explanation of why they closed my account!

Here I attach the documents that I sent you, they are from the origin of the funds!

actualmente me quedaba cerca de 300 pesos argentinos, pero de todas maneras , por mas que no hubiera tenido nada de plata en el casino! no me dieron una explicacion espesifica de por que me cerraron la cuenta!

ahi te adjunto los documentos que le envie, son de origen de fondos!

The document has already been sent to your email! thanks I stay tuned

ya fue enviados a tu mail el documento! gracias quedo atento

????

Hello ezequielrojo1905,

In case you had no money left on your account, the casino is not obligate to give you any reason of account blockage. Only in cases where the player has remaining balance should they explain it, otherwise, they are free to close your account anytime. As per this rule, we will be forced to close the complaint as the casino acted according to their terms and condition.

Is there anything else we could assist you with?

Dear ezequielrojo1905,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.