ComeOn! Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello.. On April 1st I made a deposit of 500 DKK without bonuses and I obtained 3000 DKK in winnings. At Comeon casino it's been 4 days and they always tell me that I have to wait for the email when the payment is made... My username is my email. Comeon tells..

Hola..El día 1 de Abril hice un depósito de 500 DKK sin bonos octuve 3000 DKK de ganancias,en casino Comeon ya van para 4 días y siempre me dicen que tengo que esperar el correo electrónico cuando el pago esté hecho... Mi nombre de usuario es mi correo electrónico lrodiguez362@gmail.com cuenta Comeon..

Dear LuiTina13,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

My account is 100% verified. In fact, yesterday I was able to contact them via chat, but they tell me the same thing: I have to wait.

Mi cuenta está 100% verificada..Es más ayer me pude en contacto con ellos vía chat ,pero me dicen lo mismo que tengo que esperar

I have tried to contact via email and chat but I have not received any response regarding the withdrawal.

He intentado contactar por correo electrónico y el chat pero no me dan ninguna respuesta de sobre el retiro.

Dear LuiTina13,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good afternoon!!

I haven't received any response from them. The chat tells me the same thing, that I have to wait. I've sent emails to see if they'll answer me, but they don't respond to my messages. Today I wanted to log into my game account, but I see that it's blocked. I can't get in.

Buenos tarde!!

No he recibido ninguna respuesta de ellos,el chat me dice lo mismo que tengo que esperar,he enviado correos electrónicos para ver si me responde pero no responden a mis mensajes. hoy día quería entrar a mi cuenta de juego pero veo que está bloqueada no puedo entrar

This is the second time they sent me this message... I changed the payment method to mobileplay, but I had to deposit 10 euros. I played the 10 euros and got a profit. Now it's not 3000 DKK for me.

Now I'm waiting for 4000 DKK. I see that this is going from bad to worse.

Ya van dos veces que me envían este mensajes...he cambiado el método de pago a mobileplay,pero tuve que depositar 10 euros,lo he jugado los 10 euros octuve ganancias,ahora yo no son 3000 DKK

Ahora ya son 4000 DKK que estoy esperando..Yo lo veo que ésto va en mal a peor

Dear LuiTina13,

Can you please advise when exactly did you request the withdrawal through a different payment method?

As you have canceled it and requested a new one, we must advise to wait 14 days again.

Looking forward to hearing from you.

Regards,

Nick

Good morning!

I requested the withdrawal on April 16 with MobilePlay. MobilePlay is instant. They sent me a withdrawal confirmation, saying the money is on its way, but when I log into my gaming account, the money is there. I'll send the screenshots.

Buenos días!

Yo solicite el retiro el día 16/04 con mobileplay.. Mobileplay es al instante..me enviaron una confirmación de retiro, que el dinero está de camino,pero cuando entro a la cuenta de juego el dinero está ahí.vpy envío las capturas de pantalla

I just got my money 🙂

Acabo de recibir mi dinero 🙂

Dear LuiTina13,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru