Cool Cat Casino - O jogador está insatisfeito com os bônus do cassino.

This casino makes false promotions that they do not follow through on. In the last presidential promo they had this weekend, it says if you claim all 3 bonuses that you will be guaranteed a $100 free chip. I've claimed all 3 and they denied me because I claimed the free spins that came with the promotion. In the email or in the coupon tab it doesn't say that the 100 free chip will be voided. This casino is cheating people. I have multiple screenshots from customer service But I can't post multiple attachments on her but will submit them through email or fax

Hello morelandty30,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cool Cat Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When was the last time you deposited into the casino? When was the last time you speak to the casino and what was it about?

Please forward the evidence and deposit, bonus and betting history to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Yes my account is verified. My last deposit was on 02/19/2023 and I've made multiple deposits that day. Throughout the month and the last month I've deposited. I last spoke with customer service on 02/20/2023. I've sent the screenshots to the email listed above

Can you please forward your deposit and bonus history to nikolas.b@casino.guru?

Dear morelandty30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.