Corgibet Casino - A conta do jogador está inacessível devido a problemas de licenciamento.

My problem is that I play at this casino, I deposit 1200 euros playing, and it turns out that I can no longer enter and that it does not have a license to operate in Spain. They made me register with my ID and everything and they accepted it, I attach proof.

Mi problema es que juego en este casino ,ingreso jugando 1200 euro ,y resulta que ya no se puede entrar y que no tiene licencia para operar en España me hicieron registrarme con mi DNI y todo y lo aceptaron adjunto pruebas.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How long have you been playing at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Has the casino reviewed and approved any of your identity documents before you experienced issues accessing the casino website?
• Have you tried clearing your cookies and cache, deleting your browser history, or using a different device or browser to check whether the website is still unavailable?
• What was the real-money balance in your account when you last accessed it?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I only played for 3 days and managed to verify my account with my ID, card, etc. I didn't use a VPN or anything. It sometimes lets me log in through their email. The casino is still available, but I had no balance in the account.

.

Solo jugué 3 días y llegué a verificar mi cuenta con DNI tarjeta ect,no no use VPN ni nada ,me deja entrar habeces desde el correo de ellos,el casino sigue disponible,no tenía saldo en la cuenta

.

The casino responds to me like this, ignoring the terms and conditions.

El casino me contesta esto, saltándose los términos y condiciones.

I apologize for revealing evidence prematurely, but it's outrageous. I'm writing via chat, and it's the artificial intelligence that closes the chat after I ask the question about Spain and finish at the casino. I'm providing proof.

Perdona por adelantar pruebas ,pero es que es indignante escribo por chat es la inteligencia artificial,desde que le hago la pregunta de España y termino del casino me cierran el chat aporto pruebas.

Another thing that caught my attention is that I accessed the platform through different web addresses that kept the name Corgibet but changed the numbers or the domain. 🙏🏼

Otra cosa que me llamó la atención es que accedía a la plataforma mediante diferentes direcciones web que mantenían el nombre Corgibet pero cambiaban los números o el dominio.🙏🏼

Hello,

I want to share my case with Corgibet.

I am a resident of Spain. I opened an account with Corgibet, my identity was verified, my Visa card was verified, and the platform accepted more than 30 deposits totaling approximately €1,200.

I later verified that in the terms and conditions of Corgibet Spain it is listed as a restricted country and that Spanish players cannot deposit or play with real money.

Despite this, my account was accepted, verified, and used without any prior blocking.

I requested a refund and an explanation from the casino. The response I received was that it was my responsibility to check if I could use the platform from my country, and they refused to refund my funds.

My question is simple:

If Spain was a restricted country according to its own terms, why did they verify my identity, verify my card, and accept my deposits?

I would appreciate feedback from Casino Guru and other users who have had a similar experience.

Thank you.

Hola,

Quiero compartir mi caso con Corgibet.

Soy residente en España. Abrí una cuenta en Corgibet, mi identidad fue verificada, mi tarjeta Visa fue verificada y la plataforma aceptó más de 30 depósitos por un importe aproximado de 1.200 €.

Posteriormente comprobé que en los términos y condiciones de Corgibet España figura como país restringido y que los jugadores españoles no pueden depositar ni jugar con dinero real.

A pesar de ello, mi cuenta fue aceptada, verificada y utilizada sin ningún bloqueo previo.

He solicitado un reembolso y una explicación al casino. La respuesta recibida es que era mi responsabilidad comprobar si podía utilizar la plataforma desde mi país y han rechazado la devolución de los fondos.

Mi pregunta es sencilla:

Si España era un país restringido según sus propios términos, ¿por qué verificaron mi identidad, verificaron mi tarjeta y aceptaron mis depósitos?

Agradecería la opinión de Casino Guru y de otros usuarios que hayan tenido una experiencia similar.

Gracias.

I started at this casino on the 12th, 13th and 14th and after complaining they send me this.

Desde el día 12 empezé en este casino 12 ,13 y 14 y ya después de reclamar me mandan esto.

The casino acknowledges verifying my account and accepting my deposits, but refuses to explain why it allowed a user from Spain to operate when its own terms state that Spain is a restricted country. It also refuses to provide further information about the controls in place and considers the case closed.

El casino reconoce que verificó mi cuenta y aceptó mis depósitos, pero se niega a explicar por qué permitió operar a un usuario de España cuando sus propios términos indican que España es un país restringido. También se niega a proporcionar más información sobre los controles aplicados y da el caso por cerrado.

Thank you for your replies.

Please understand that, according to our company policy, we are unable to assist in cases where a player from a restricted jurisdiction was able to register, deposit funds, and subsequently lose them during regular gameplay.

We can assist with complaints where a player from a restricted jurisdiction was allowed to register, deposit, and play, but the casino later blocked the account and confiscated the player's winnings because of their location when they attempted to withdraw.

If the primary basis of your complaint is that the casino should not have allowed you to register and deposit funds in the first place, I’m afraid we cannot require the casino to refund the full amount you lost during regular gameplay. Ultimately, any decision to issue a refund remains at the casino’s discretion, whether in full, in part, or not at all.

For the reasons outlined above, we will now close this complaint.

Thank you for your understanding. I’m sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you encounter any issues with this or another casino in the future.

Best regards,

Veronika