CrownPlay Casino - As retiradas dos jogadores estão atrasadas.

I made a withdrawal on July 1st, July 5th and July 7th. These are three withdrawals for which I have been waiting for more than two weeks.

I am always comforted but nothing happens!

The payouts have been in processing status for weeks...

I have more screenshots from many chats and all 3 payouts but could only upload 1 picture!

I just want to get paid!!

Greetings and thanks!!

PH

Ich habe am 1.07.25/5.07.25/07.07.25 ausgezahlt es sind 3 Auszahlungen wo ich schon länger als 2 Wochen am warten bin.

Ich werde immer getröstet aber nichts passiert!

Die Auszahlungen sind auf dem Bearbeitungs-Status seit Wochen...

Ich habe noch mehr Screenshots von vielen Chats und allen 3 Auszahlungen konnte aber nur 1 Bild Hochladen!

Ich möchte einfach ausgezahlt. werden!!

LG und Danke!!

P. H.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I have already received 500.- but this was about a month ago..

Verification is not necessary, I asked several times.

I played without a bonus!

I played slots CollectR "Pirots"

Kind regards PH

Ich habe bereits 500.- bekommen aber dies ist schon etwa 1 Monat her..

Die Verifizierung ist nicht nötig ich habe mehrmals gefragt..

Ich habe ohne Bonus gespielt!

Ich habe Slots gespielt CollectR "Pirots"

Liebe Grüsse P.H.

Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at [email protected]. Kindly include all the other evidence that could be relevant to the investigation of your case as well.

Hello Veronika 🙂

I will send you everything by email immediately!!

Thank you 1000× for your help!

Ps: I sent you +/- 15 screenshots..

LG [name hidden by Casino Guru]

Guten Tag Veronika 🙂

Ich werde Ihnen sofort alles per email zukommen lassen!!

Danke 1000× für eure Hilfe!

Ps: Ich habe Ihnen +/- 15 Screenshots geschickt..

LG [name hidden by Casino Guru]

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Attila ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you!!!

I really hope so too!

LG

Vielen Dank!!!

Ich hoffe es auch sehr!

LG

Hello phippu95ph2331,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear CrownPlay Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear phippu95ph2331,

Thank you for reaching out to us.

We would kindly like to inform you that currently there is one open withdrawal request on your account.

We would like to apologize for the delay of your payment.

Please be assured that your transaction has been forwarded with high priority to the relevant department and will be finalized in the nearest time.

We thank you for your patience and understanding.

Kind regards,

Crownplay Casino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear phippu95ph2331,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila