CryptoLeo Casino - O depósito do jogador não foi creditado.

I deposited €200 early Friday at 1 AM, and the transaction was completed successfully, with the money debited from my Skrill account. However, when I checked, I saw that the funds had not been credited to my Cryptoleo account.

I contacted casino support and provided proof of payment, which shows that the €200 payment was successfully completed by Skrill.

The casino claims that they can't do anything because they say my e-wallet rejected the payment. How is that possible? How can they say Skrill rejected the payment when the money was taken from my account and I have proof showing "payment completed and accepted"?

I contacted Skrill, and of course, they said the payment was accepted and that the €200 was paid to the casino, meaning only the casino can resolve this issue.

This is an outrage and completely unacceptable. The casino wants to keep my deposit and refuses to take responsibility for the flaws in its system.

Depositei 200€ na sexta feira a 1h da manhã, tudo foi concluído com sucesso tendo o dinheiro saído da minha conta Skrill. No entanto quando vou ver, verifico que o dinheiro não entrou na minha conta da cryptoleo.

Contactei o suporte do casino e enviei o comprovativo de pagamento onde mostra que o pagamento de 200€ foi concluído com sucesso pela Skrill.

O casino diz que não pode fazer nada porque diz que a minha é-wallet rejeitou o pagamento. Como assim ? Como podem dizer que a Skrill rejeitou o pagamento se o dinheiro foi retirado da minha conta e tenho o comprovativo que diz "pagamento concluído e aceite" .

Contactei a Skrill e claro , eles dizem que o pagamento foi aceite e que os 200€ foram pagos ao casino pelo que só o casino pode resolver esta situação.

É uma vergonha e completamente inaceitável, o casino quer ficar com o meu depósito e não se responsabiliza pelas falhas no seu sistema.

Dear Canutinho,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you're experiencing with your deposit at CryptoLeo.

To assist you better and work towards resolving this issue, could you please provide some additional details?

• Have you received any reference number or confirmation from Skrill regarding the successful transaction that you can share with us?
• Did the casino provide any specific reason or error code when they mentioned that your e-wallet rejected the payment?
• If you have any screenshots or further email exchanges related to this issue, please forward them to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Fortunately, 3 days later and after much insistence, the money was deposited in the casino. Thank you for your attention.

Felizmente, 3 dias depois e após muita insistência o dinheiro foi depositado no casino. Agradeço a atenção.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Canutinho, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru