Cryptorino.io Casino - O jogador ainda não recebeu os seus prémios.

I'm waiting for the withdrawal but it's taking longer than usual

Sto aspettando il prelievo ma ci sta mettendo piu del solito

Dear Baba90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

This site doesn't require any KYC so why do they take so long?

Questo sito non richiede nessuna kyc quindi perché tardano così tanto?

Today I won 44k in the same account and now it's under routine security check, in short they will find any excuse to close my account, usually they act like this, right?

Oggi ho vinto 44k nello stesso account ed ora é sotto security check routine, insomma troveranno qualsiasi pretesto per chiudermi l'account di solito agiscono in questo modo no?

Dear Baba90,

Could you please send us a screenshot of your current balance and withdrawal history?

You may either attach the screenshots directly in this thread or send me via email to attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila G.

Sent to email

Inviato alla mail

Dear Baba90,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Baba90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru