Dafabet Casino - A desistência do jogador foi adiada.

I have made an withdrawal of INR 5400 on March 24 2026 in app it's showing withdrawal is successful but i have not received money when I asked them on 2nd day from the time of withdrawal they said may be it's showing successfully but some times it takes 1-4 working days pls wait till 4th day then contact us as they said i waited till 5 days and started following up till today by having customer call and regularly making email with bank statement attachment but every day they use to say different stories and on Friday they say it's weekend so u will receive your money on Monday and from Monday to Friday same story later weekend same thing happened but I have not received my withdrawal money I have call customer support screen recordings and proof of emails which is replied from vip support team on 29th April I have 30 days screen recordings of call customer support and sending mails regularly by attaching Bank statement

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Thank you people for responding i hope you people will going to solve my issue

I was planning to file a case against dafabet and their brand ambassadors and partners at cyber crime and consumer court at that time I sow an article and thought to try with casino guru

I personally believe with casino guru can solve my issue as IBAS said casino guru can solve it

Earlier I made successful withdrawal and I have faced such issue 1 time but solved in 15 days but it's almost 2 months still not solved

Yes my kyc verification has been successful because I have made early withdrawals

I accumulated my winnings without bonus I won that money by depositing into to game

Thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you for your patience and cooperation

Best regards,

Attila

Is there any other way to upload bank statement so I can send bank statement for clarification

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Pramod91480,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Dafabet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Dafabet Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hi Pramod91480,

The transaction has been forwarded to our payment partner. We will update you once we receive their feedback. Thank you.

Sir they are telling this story (The transaction has been forwarded to our payment partner. We will update you once we receive their feedback) from 10th day of withdrawal it's 60 days are they didn't get the transaction details or they need whole year to find out the transaction seriously past few months it has very bad opinion about withdrawal and deposit if I had seen those reviews i would never use that site to play

Hello everyone,

thank you for the updates.

Dear Dafabet Casino,

I understand that the transaction has been forwarded to your payment partner. However, since the withdrawal has already been pending for a significant period of time, I would kindly ask you to provide a more specific update regarding the current status.

Could you please clarify:

• whether the payment partner has confirmed receipt of the transaction,
• if there are any identified issues or missing details causing the delay,
• and what the expected timeframe is for a final resolution.

A more concrete timeline or status update would be very helpful at this stage, especially given the length of the delay already experienced.

Dear Pramod91480,

I understand your frustration regarding the waiting time. At this point, we will need to allow the casino and their payment provider a bit more time to complete the investigation and return with a concrete update. Once there is any new information, I will continue the review accordingly.

Thank you both for your cooperation.

Hi Pramod91480 and Casino Guru,

Transaction successfully credited back to the customer's Dafabet account.

Successfully credited back | Internal ID 513039231 

Internal ID 499399886

Amount INR 5,400.00

Hello everyone,

thank you, Dafabet Casino, for the update and clarification regarding the returned transaction.

Dear Pramod91480,

could you please confirm whether the funds were successfully credited back to your Dafabet account as described by the casino and whether everything now matches from your side as well?

I will wait for your confirmation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pramod91480,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel