Daytonaspin Casino - O levantamento dos prémios dos jogadores está atrasado.

I have attempted to withdraw the smallest amount 3 times now with an issue arising each time. The first time i was advised of technical difficulties, the second i apparently request $100 more then my aloud limit, the 3rd says it was sucessfully withdrawn, the funds never hit my bank account. There now looks like there was a new $900 deposit placed back in my casino transaction list. 3 faulty attempts at withdrawal. The website also shows that every $8 you wager is 1WP towards VIP level. My VIP manager has said no only deposit count towards progression on my VIP status. I've wagered a HUGE amount, trying to progress my VIP status to have a greater withdrawal limit. I asked who they are licensed regulated by and was told to look in there website. I did this and its not listed anywhere. I told the support chat this information and was told they were unaware the license number is not displayed. So ive been put in a shit situation of only being able to withdraw $900 AUD per transaction, and i have $20,000 to withdraw. I want my funds and to not play at this site any longer. I wagered $15K for the sole purpose of uppeveling my VIP status to have higher withdrawal limits which i have been ripped off with. Im unhappy and can see the cycle 3x unsuccessful attempts to withdraw, i can only imagine the long road ahead to claim my winnings.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear vee.franky,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear vee.franky,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

No, i have not successfully recieved any withdrawal. I have jumped through loopholes to try get the funds and yet to recieve any into my bank account. Ive ordered a new card from my secondary bank, which i then had the make a deposit with to be able to withdraw from that payment method. Which i did, i called my original bank and they have not blocked any payments (they stated the 4 failed deposits were my bank). There now stating i put my 'email address' in my address line during registration (Find this hard to believe i made this error) my current withdrawal request has been cancelled because of this. I have also been advised i cannot request withdrawal again until this has been actioned and they need time to action this. Further delays and excuses. Ive waggered a HUGE amount to increase VIP status and have a greater withdrawal limit and this also has not been reflected in the account. So im stuck with $900 withdrawal limit.

I have recieved 1 payment and have requested more withdrawals, will see if they go through

Dear vee.franky,

Thank you for the update.

Could you please confirm how much money you have received from the casino so far?

Also, please let us know what amount is still pending and whether you currently have any active withdrawal requests.

Thank you in advance.

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear vee.franky,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla