Daytonaspin Casino - O levantamento dos prémios dos jogadores está atrasado.

I opened account

I have submitted all valid id

3 out of 4 have been accepted and reviewed

one sitting at review and has been for 8 days now..

all withdrawals rejected

none successfully processed

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Dear M123456xo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have also reached out via live chat, who say they can’t help it’s the security team.

I have also emailed the payments team the same generic email response from them also.

have reported to the gambling commission too.

at a a loss here

Dear M123456xo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

I’ve gone back and forth since 22nd may and only just got 1 £500 withdrawal approved yesterday. The rest haven’t yet been approved even though website states 24 hours.

Live chat been useless, email responses I got told to email duffspins security and when I queried it was told oh sorry that was a mistake.

I have sent 6 different photos holding id yet my verification still sitting at 3/4 verified.

don’t hold out much hope for this being an easy process either.

Dear M123456xo, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello,

I have had my selfie verified, address verified, phone bill verified , photo id verified.

today I got another £500 withdrawal come in.

i have also went on to win more, i dont do sports betting, I never accepted any bonus either or welcome / wager bonus.

I have went on to win more, I have withdrawn £1000 successfully. But today withdrawal got rejected and they asked for photo with id and a code on photo. My only concern is now it’s getting to the stage it’s not even just verifying im concerned with what is being asked is this standard?

I have £4500 to go and at this rate it’s a snails pace, I have made complaint to the licensing government for them aswell and informed the casino I have done so each day I have also emailed them requesting up date so I’ve been really persistent.

I just wish they’d not put barriers in way to withdraw but I’m not going to continue using the website any longer.

just hope to still see the £4500 still. Will update thread with any update.

Dear M123456xo,

Thank you for the update.

I am glad to hear that you have successfully received £1,000 so far.

To help us better understand the current situation, could you please share screenshots of your currently pending withdrawal requests, if any? Additionally, please provide any relevant communication with the casino, including emails, chat transcripts, or screenshots related to the withdrawal delays, verification requests, or rejected withdrawals.

You may upload the evidence directly here in the complaint thread or send it to my email address at karla.m@casino.guru.

Thank you very much in advance for your cooperation.

Karla

Hello,

I have had all further withdrawals rejected.i had emailed both security, customer services and also payments team this morning as was over 5 days since withdrawals and wouldn’t process. Got response saying sent to security team. Then about 6 minutes later all 3 rejected. They’ve asked for employment info and also salary information.

i was asked for a selfie with a code then I done withdrawals once accepted and now they have asked for proof of where funds come from and I’ve sent over salary slip and my bank statement.

i have a balance currently on account of £14,890.60 as went on to win more

I have explained to them that they cannot legally keep asking for further details once rejected withdrawals as it isn’t allowed. I’ve asked what I need to do to get these withdrawals out

Hello M123456xo,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear M123456xo,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia, (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello M123456xo,

I am sorry to hear about your troubles. I am Lucia and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear M123456xo,

I’ve made several attempts to reach the casino, but unfortunately, they have not responded. Without their cooperation, there is very little more we can do to progress your case. For this reason, I will have to mark the complaint as unresolved in our system.

I know this isn’t the result you were hoping for, and I’m genuinely sorry we couldn’t achieve a better outcome. Please keep in mind that unresolved complaints impact a casino’s overall rating, which can motivate them to adjust how they handle such issues. If the casino chooses to reply at a later time, we will reopen your complaint immediately and notify you by email.

In the meantime, I recommend reaching out to the Anjouan Gaming Authority by submitting a complaint via the licensing badge located in the footer of the casino’s website. Regulators often have additional tools and authority that may help in situations like this.

For tips on how to file your complaint effectively, you can refer to the article linked. If you need help with the submission or receive an update from the regulator, feel free to contact me anytime at lucia.s@casino.guru

I’m truly sorry we couldn’t reach a more positive resolution.

Best regards,

Lucia S