DelOro Casino - A verificação KYC do jogador está atrasada.

I couldn't find the currency euro so I used dollars.

The actual currency is the Euro.

This casino site has been ignoring KYC verification for a long time.

Although it says 48 hours as a rule, it has already been about 2 weeks.

I was told that they wanted to do additional testing at 1pm EST on 4/18, and when I contacted the site 30 minutes before that day, I was told that they would arbitrarily change the testing time.

Support said they would send me the schedule for next week the next day, but that hasn't been kept either.

The response on this site is outrageous.

通貨のユーロが見つからずドルにしました。

実際の通貨はユーロです。

このカジノサイトでKYC検証をずっと無視されてます。

原則48時間の記載があるにも関わらず既に2週間程度経過してます

4/18の午後１時（東部標準時）に追加の検証をしたいと言われ、当日の30分前に私からサイトへ連絡をしたら、彼らが勝手に検証時間を変更すると言われました。

サポートは翌日には来週の日程を送ると言われましたが、それも守られてません。

このサイトの対応は非常識すぎます。

Dear ishiyan7ha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one?

Have you provided all the required documents as soon as possible and in the correct format?

When was the last time the casino communicated with you regarding the verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

I registered and put money into this scam site on 4/9.

I don't remember exactly, but I submitted all the documents on the day or around April 11th.

I don't know if all the required documents were in the correct format!

This scam site claims to verify within 48 hours, but they keep lying, so it's unclear whether the documents are OK or not.

The last time I received contact from the fraudulent website was on April 17th.

The scam site said the verification would take place at 1pm EST on 4/18.

When I went to inquire about it on the day, I was told the meeting would be held at a later date, without any explanation or apology.

On top of that, they said they would send me the next date by email the next day, but to this day they have not sent it.

When I inquired today, I was told that I had not made a single bet since my withdrawal request on 4/9, and that the verification on 4/18 was cancelled without my permission, citing that the bet amount was low.

Such an explanation was supported.

However, when I checked the site, I found that I had made a bet of €6941 on a €500 deposit, which is 13.88 times the amount I had made.

A normal casino site will allow you to withdraw money about 1 to 3 times the amount you deposited, but it seems that this scam site has a policy that will not allow you to withdraw money even if you bet 14 times.

Alternatively, for bets of around 14x, KYC verification does not adhere to the promised 48 hours, and delays of over two weeks seem to be no problem.

Even if this scam site does withdraw your money, the total lack of common sense in how they handle things is just infuriating.

Why is this site so highly rated?

DeloroCasino is a scam site

登録をしてこの詐欺サイトにお金を入れたのが4/9です

正確には覚えてませんが当日〜4/11くらいには書類を全て提出しました

必要な書類が全て正しい形式だったかは知りません!

この詐欺サイトが48時間以内に検証すると言いながら、ずっと嘘を言いつづけてるので、書類が問題ないのかすら不明なままです

詐欺サイト側から連絡があったのは4/17が最後です

4/18の東部標準時の午後1時に検証をすると詐欺サイトは言いました

当日の時間に問い合わせに行ったら、ミーティングは後日になるといわれ、その理由も開示せず、謝罪もありません

その上に翌日にはメールで次の日程を送ると言ってたにも関わらず、今日までこの詐欺サイトは送ってきません

今日問い合わせをしたところ、4/9の出金申請以降、一度もベットしてなく、ベット額が低いことを理由にし、4/18の検証を断りもなく勝手にキャンセルした

そのような説明をサポートがしました

しかし、サイトを確認したところ€500の入金に対して€6941のベットを完了しています。これは入金の13.88倍のベットをしてます。

通常のカジノサイトは入金の1〜3倍程度で出金許可をしてくれますが、どうやらこの詐欺サイトは14倍のベットをしても引き出しの許可をしないという指針があるようですね。

あるいは、14倍程度のベットではKYCの検証は約束の48時間を守らず、2週間以上の遅延を起こしてもなお問題がないようです。

この詐欺サイトがお金を引き出したとしても、一連の対応の非常識さには腹立たしい気持ちしかありません。

なぜこのサイトがこんなに評価が高いのですか?

詐欺サイトですよDeloroCasinoは

Please forward me all the communication between you and the casino regarding the verification of your account at veronika.f@casino.guru. Thank you for your cooperation.

The payment has already been made

However, the lack of transparency in KYC makes playing at this casino site risky.

The next €2,500 is really a steal!

既に出金はされてます

しかし、KYCの不透明さがこのカジノサイトで遊ぶことのリスクがあります

あと€2,500が本当にひきだっｓれうｒ

Thank you for the update. I'm glad to hear that the payment has been made.

That said, we understand your concerns regarding the way the KYC process was handled and the lack of transparency. It's important that players feel secure and informed, especially during sensitive processes like identity verification.

Could you please confirm if you consider the issue resolved now, or is there anything else we can assist you with?

Dear ishiyan7ha,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.