Dolly Casino - Os ganhos do jogador não são creditados.

On 14 02 25 played to slots stakelogic provider . I won 2 time the whell spin to win ( you can see hystory photo ) the win did not add to my account . I sent all to casino but never answer me .

Hello LUCADC76,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Regards,

Nick

I sent by email but I couldn't send from here

Ho inviato con mail non riuscivo ad inviare da qui

Hello LUCADC76,

Can you please clarify from which e-mail did you forward it as I could not locate any e-mail from you yet.

Awaiting your response.

Regards,

Nick

i sent again now to this email petronela.k@casino.guru

but before i sent to nikolas.b@casino.guru

tell me if you found

Hello LUCADC76,

Can you please clarify how did you get this history window?

According to the game layout, this information shows the last winning progressive jackpots among all players and they are not your personal data.

Regards,

Nick

Dear LUCADC76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.