Donbet Casino - O jogador acredita que o seu pagamento foi atrasado.

Hi,

I request to withdraw £2000 and was asked for multiple debit cards to be confirmed, including debit cards that had been lost/stolen and cut up so I couldn’t provide all debit cards that I have used to deposit money but the debit card I deposited money to win this amount was verified by their KYC but they still rejected my withdrawal of £2000 I am considering contacting the Uk and Curacao police for this matter.

Dear Vkieranc,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

My withdrawal was rejected and keeps being rejected so I either want all my deposits refunded by Donbet or my £2,000 to go to the ETH wallet I put in the request.

Dear Vkieranc,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No the withdrawal was constantly rejected and when asking for a refund from the casino they ignore me. I’ve been speaking to a lawyer and am getting a police case prepared if I am not given my money

Dear Vkieranc,

If a card is already inactive, the player must contact their payment provider and request proof of ownership for that card, even if it is no longer in use.

Please reach out to your payment provider, obtain the necessary documentation, and forward it to the casino to complete the verification process.

Kindly keep us updated on any developments.

Regards,

Nick

Hello,

this wasn’t possible as I couldn’t get a statement with the card they request on it.

I requested for the money I deposited to be refunded but they rejected that. Knowing there no way I can pass the KYC as they’re requesting old cancelled card info

Dear Vkieranc,

Did you at least try to contact your bank/other payment provider where you had the card to request a statement that it really was your card and it is no longer active?

We have a few similar cases in the past and the bank should be able to provide such document.

Awaiting your response.

Regards,

Nick

Dear Vkieranc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.