Dragonia Casino - O levantamento dos prémios dos jogadores está atrasado.

I cancelled the withdrawal twice because I thought there was something wrong with my account, but the withdrawal is still pending... once for 500 euros.

2 Payout 300

3. Payout of 200 euros

But nothing happens. I keep writing to dragonia, but I only ever get a standard reply.

Ich habe habe die Auszahlung 2 mal storniert weil ich dachte es ist irgendwas mit meinem konto, aber die Auszahlung lässt auf sich warten..1 mal 500 euro

2 Auszahlung 300

3 Auszahlung 200euro

Aber es passiert einfach nichts. Schreibe ständig mit dragonia, aber es kommt immer nur ein Standardsatz.

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Dear Sabse1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Sabse1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I still haven't received my money. And I'm starting to think they won't pay it out.

Can you help me with that?

Nein ich habe mein geld noch immer nicht erhalten. Und solangsam glaube ich das sie es nicht auszahlen werden

Können sie mir da helfen.?

Dear Sabse1, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hi Karla, Dragonia has blocked my withdrawal. They claim it was my bank, but it wasn't; I spoke to them on the phone. What can I do to get all my money back? Please help me!

Hallo Karla, dragonia hat meine Auszahlung gesperrt angeblich war es meine Bank aber meine Bank war es nicht ich habe mit dennen telefoniert. Was kann ich tun um an mein ganzes geld zu kommen?? Bitte helfen sie mir

Dear Sabse1,

I understand that this situation can be stressful, but please try to stay calm. We will do our best to review your case properly and see how we can help. Everything will be okay, but in order for me to assess the situation accurately, I will need some additional information from you.

In my previous message I asked a few questions that are very important for evaluating your complaint, but I have not yet received your answers. Could you please take a moment to respond to the following:

Have you made any successful withdrawals from this casino before?

Can you please confirm whether your account has successfully passed KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or place sports bets?

Could you please share your communication with the casino regarding the delayed or blocked withdrawal? You can either post screenshots here or send the emails/chat transcripts to my email at karla.m@casino.guru.

Once I have this information, I will be able to review your case more thoroughly and proceed with the next steps much faster.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla