Dragonia Casino - Os pedidos de desistência dos jogadores estão atrasados.

Hi, I registered on Dragonia about a year ago and have since deposited and withdrawn several times. I accumulated a balance of €1,900 playing slots without bonuses or free spins. On July 5th, I requested my first withdrawal of €500 (daily maximum), then added two more in the following days. I currently have three pending withdrawals totaling €1,400, plus a remaining €500 balance in my account that I can't withdraw because I already have three pending withdrawals. I've already completed the KYC verification process, but the casino still isn't processing my withdrawals, and the only response I get is that they're having a delay due to the high number of withdrawal requests. 🤦🏽‍♂️

Salve, mi sono registrato su Dragonia circa un anno fà e da allora ho depositato e prelevato svariate volte, ho accumulato 1900€ di saldo giocando alle slot senza bonus o spin gratuiti e richiesto il 5 luglio primo prelievo da 500€ (massimo giornaliero) per poi inserirne altri due nei giorni successivi. In questo momento ho 3 prelievi in attesa di importo totale 1400€ più 500€ di saldo residuo sull’account che non posso prelevare perché ho già 3 prelievi in attesa. Ho già effettuato la verifica kyc tuttavia il casinò continua a non pagare i prelievi e l’unica risposto che ottengo è che hanno un ritardo a causa dell’elevato numero di richieste di prelievo 🤦🏽‍♂️

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you successfully withdrew funds from this casino?
• How long does it usually take for the casino to process and pay out your withdrawal requests?
• Which slot games did you play to accumulate the winnings you are now trying to withdraw?
• Did you experience any technical irregularities while playing these games, such as unusually high wins or an unusual lack of losses?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika