Dudespin Casino - A conta do jogador permanece aberta apesar da autoexclusão.

Dudespin has not closed my account despite multiple messages, and has reopened it twice without my request even though the account has been closed due to gambling addiction.

I demand my deposits back and a permanent ban from the site.

Dudespin ei ole sulkenut tiliniä useista viesteistä huolimatta, ja ovat avanneet sen kahteen otteeseen uudelleen ilman pyyntöäni vaikka tili on ollut suljettu peliriippuvuuden vuoksi..

Vaadin talletuksiani takaisin ja pysyvää kieltoa sivulle

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jeesbox,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with Dudespin.

To better understand the situation and assist you effectively, could you please provide more details by answering the following questions:

• Is your account currently accessible?
• Have you received any responses/confirmation from Dudespin regarding your requests? If so, when?
• Can you provide details about the instances when your account was reopened without your request?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

My account is available, they claim to have replied to me but no message has arrived and the password reset, for example, arrives flawlessly...

I tried to log in after the closure for fun and to check the matter and I was able to log in normally even though my account had been closed earlier at my request due to a game problem.

The first closure occurred in February-March and after that they opened an account.

Tilini on käytettävissä, he väittävät että ovat vastanneet minulle mutta mitään viestiä ei ole tullut ja salasanan palautus esim tulee moitteetta perille…

Koitin kirjautua sulkemisen jälkeen huvin vuoksi ja tarkistaa asian niin pääsin normaalisti kirjautumaan vaikka tilini oli suljettu aikasemmin pyynnöstäni peliongelmaan..

Ensimmäinen sulku tapahtui helmi-maaliskuussa ja sen jälkeen he avasivat tilin..

Thank you for your reply and for providing the previous details, Jeesbox.

• Did you gamble any money during the period after your account was reopened? If so, could you please provide an approximate timeline, including when the account was closed, when you deposited money, and when it was reopened?
• Additionally, could you share any further communication you had with the casino? This may include screenshots, emails, or chat records. You can send all relevant documents to: petra.h@casino.guru or upload your screenshots directly to the thread.

Thank you again for your cooperation.

Account closed at the turn of January/February and reopened in March... I've been playing for money since then.

I have deleted previous messages from the beginning of the year when my email was full.

The account was closed but reopened anyway, so yes they have read the messages..

this

is the latest I found but many messages were also sent in January-March

Tili suljettu tammikuun/helmikuun vaihteessa ja avattu uudelleen maaliskuussa… olen pelannut kyllä rahaa sen jälkeen..

Olen poistanut aikaisemmat viestit alkuvuodelta kun sähköposti oli täynnä

Tili kumminkin suljettiin mutta avattiin uudelleen eli kyllä he ovat lukeneet viestit..

tämä

on viimisin minkä löysin mutta monia viestejä lähetetty myös tammi-maaliskuussa

Dear Jeesbox

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Matej (matej.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello Jeesbox, nice to meet you!

My name is Matej, and I will be assisting you with this case. I'll do my best to help you resolve this issue as soon as possible. Thank you for providing the information I needed. If I require any further details from yourself, I will reach out to you directly.

I’d like to invite a representative of Dudespin Casino to join the conversation and participate in the investigation of this case as well. Could you possibly provide additional information regarding the issue with self-exclusion and clarify the situation? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Dear all,

We truly appreciate your patience.

We would like to inform you that we are working on the request with the highest priority. Once there is any update, we will inform you immediately.

Best regards,

Dudespin Team

Dear Jeesbox,

Thank you for your patience.

We would like to inform you that we have contacted via email. Please check it when possible.

Best regards,

Dudespin Team

I haven't received a single email from you in months, I see from other complaints that many people have had the same problem... I still demand my deposits back without delay.

Yhtäkään sähköpostia ei ole tullut teiltä moneen kuukauteen, nään muista valituksista että sama ongelma on ollut todella monella… vaadin edelleen talletuksiani takaisin viipymättä..

Dear Dudespin Casino, could you please re-send the message, and CC me (matej.l@casino.guru) in it? That way I can confirm once it has been sent, and we would know whether there is any issue with the messaging system either at the sender or recipient side. Thank you.

Dear Matej,

Thank you for your patience.

We would like to inform you that we have sent the new email letter to you and Jeesbox. Please check it when possible.

We appreciate your help in this matter.

Best regards,

Dudespin Team

Dear Dudespin Casino, I have not received any message from the e-mail address associated with your account, or any other e-mail from "dudespin.com" domain. Can you please double-check it was sent to the corerct address matej.l@casino.guru? Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Still no emails… I still demand my deposits back

Mitään sähköposteja ei ole edelleenkään tullut… vaadin edelleen talletuksiani takaisin

Dear Matej,

Thank you for the reply.

We would like to inform you that we have contacted you via email. Please check it when possible.

Kind regards,

Dudespin Team

I sent you a message!

Lähetin sinulle viestiä!

Thank you very much, Jeesbox, I have forwarded your details onto the casino, and am waiting for the response. The casino can confirm the payment processing either via this thread or responding to my message, in which case I will let you know ASAP.

Has the matter progressed?

Onko asia edennyt?

Dear Matej,

Thank you for the cooperation.

Please be informed that we have not received player's details. Could you please clarify the exact date and time you contacted us?

Best regards,

Dudespin Team

Dear Dudespin Casino, I have sent the message on Wednesday 27/05/2026 at 08:23 local time. If you have not received the message, or it has not been caught by firewall and dropped in the trash box, pelase let me know ASAP. I have an alternative way of sharing the details that can be used.

Dear Matej,

Thank you for the patience.

Unfortunately we didn't receive the email. Could you please use alternative way so we will be able to proceed further?

Best regards,

Dudespin Team

Has the matter progressed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Haven't you heard anything about the casino?

Eikö kasinosta ole kuulunut mitään?

No news yet, however we are reaching bit further for a response, beyond the support team. I will post an update once I hear back.

Dear Matej,

Thank you for providing the bank details via the Casino Guru thread. We appreciate your assistance with this matter.

Dear Jeesbox,

We would like to inform you that we have forwarded the bank details and the refund of 2,713 EUR, are currently being processed and will be completed as expediently as possible.

A further update regarding the status of these transactions will be provided at the earliest opportunity.

We sincerely appreciate your patience, understanding, and cooperation. Thank you very much. 

Kind regards,

Dudespin Casino team.

Thank you for the confirmation, I have now redacted the banking details and left the message visibility setting on private. Please, let us know as soon as the payment has been processed on your end.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jeesbox,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Matej