Dudespin Casino - O jogador ainda não recebeu os seus prémios.

Amount: 1970 PLN

Problem: Delayed withdrawal/funds not paid out

Description:

I submitted a withdrawal request on March 24th at 2:30 AM in the amount of PLN 1,970.

My account was fully verified, and I met all bonus requirements. The bonus winnings were only 92 PLN and were wagered according to the rules (40x wagering requirement). Once the wagering requirements were met, the funds were properly transferred to my real balance.

It's been over seven days since I submitted my withdrawal request. The casino initially informed me that the withdrawal would be processed within three days. However, I continue to receive the same vague responses with no specific timeframe.

The casino does not request any additional documents, does not provide any explanation for the delay, and does not provide a specific withdrawal date.

I believe this is a deliberate delay in my withdrawal.

I am asking Casino Guru to intervene and help me solve this problem.

If needed, I can provide screenshots of the communication and proof of verification.



Kwota: 1970 zł



Problem: Opóźniona wypłata/środki nie zostały wypłacone



Opis:



Wniosek o wypłatę złożyłem 24 marca o godz. 02:30 w kwocie 1970 zł.



Moje konto zostało w pełni zweryfikowane i spełniłem wszystkie wymagania bonusowe. Wygrana z bonusu wyniosła zaledwie 92 zł i została obrócona zgodnie z zasadami (40-krotny wymóg obrotu). Po spełnieniu warunków obrotu środki zostały prawidłowo przelane na moje saldo rzeczywiste.



Od złożenia wniosku o wypłatę minęło ponad 7 dni. Obsługa kasyna początkowo poinformowała mnie, że wypłata zostanie zrealizowana w ciągu 3 dni. Jednak do tej pory otrzymuję te same, ogólnikowe odpowiedzi bez podania konkretnego terminu.



Kasyno nie żąda żadnych dodatkowych dokumentów, nie podaje żadnego wyjaśnienia opóźnienia i nie podaje konkretnej daty wypłaty.



Uważam, że jest to celowe opóźnianie mojego wycofania.



Zwracam się z prośbą do Casino Guru o interwencję i pomoc w rozwiązaniu tego problemu.



Jeśli zajdzie taka potrzeba, mogę udostępnić zrzuty ekranu komunikacji i dowód weryfikacji.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sieniek1313,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Sieniek1313,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Sieniek1313,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru