Dudespin Casino - O pagamento do jogador foi atrasado.

Good morning, I am writing to you because for over a month I have been trying to make withdrawals from dudespin but they always find excuses to delay the payment and since 19.05.2026 I have been trying to withdraw my winnings and I am asking you for help on how to resolve this situation.

Buongiorno,vi scrivo perché da più di un mese provo a fare dei prelievi da dudespin ma trovano sempre scuse per ritardare il pagamento e dal 19.05.2026 che provo a prelevare la mia vincita e chiedo aiuto a voi come sistemare questa situazione

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Dear Danideruls,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Danideruls,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Karla.. no they cancelled my last withdrawal after a week.. I complained via support e-mail they told me that they forwarded the request to the financial department to wait for their email but I think that all this time it is absurd to wait for a win..

Shall I forward you the e-mail that the dude spin support sent me?

This is the last email they sent me

Questa è l’ultima e-mail che mi hanno mandato

Dear Danideruls, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

My account says it's confirmed that I don't need a kay code. The winnings were made outside of the bonus, or at least that's what I say, or they say that. They never let me withdraw, every time I try to withdraw, they cancel the payment or make up some excuse. Yes, I played at casinos, no sports betting.

il Mio account dice che confermato che non ho nessun bisogno di codice kay.. le vicite sono state fatte al di fuori del bonus o almeno quello che dico o loro è così .. non mi hanno mai fatto prelevare ogni volta che provo a prelevare mi annullano il pagamento o si inventano qualche scusa .. si ho giocato a ho occhi da casinò nessuna scommessa sportiva

Above in the chat I have attached two screenshots where you can find the email from the support apologizing and the cancellation of the 490 withdrawal

sopra nella chat ho allegato due screen shot dove ci trova l’email del supporto che si scusa e del annullamento del prelievo da 490

Dear Danideruls,

Thank you very much for your response and for the additional information.

Unfortunately, I am unable to find the screenshots or email you mentioned. Could you please let me know which email address you used to send them to me? I have carefully checked my inbox but could not locate your message.

If possible, please also provide a screenshot of your Sent folder or any other proof showing that the email was sent. Alternatively, you can simply resend the communication to karla.m@casino.guru or attach the screenshots directly to this complaint thread.

Thank you very much for your cooperation. I look forward to your reply.

Karla

Dear Danideruls,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor, (igor.p@casino.guru)

. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Danideruls,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Dudespin Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Dudespin Casino representative to join this conversation and participate in resolving this complaint.

Dear Dudespin Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.