Dudespin Casino - Os saques dos jogadores estão sujeitos a atrasos no Cassino Dudespin.

Hello Casino-Guru-Team,

I would like to file a complaint regarding delayed withdrawals at Dudespin Casino.

I submitted three withdrawal requests of €800 each on:

April 25th, 2026

April 26th, 2026

April 27th, 2026

As of today, all three withdrawals are still stuck in the status "Under Review".

Important details regarding my case:

• My account currently states that no verification is required.
• No additional KYC verification or documents have been requested by the casino at any point.
• All winnings were obtained without using any bonus or promotional offer.
• According to the casino’s terms and conditions, withdrawals should normally be processed within 3 business days.
• In an earlier email, a VIP manager informed me that withdrawals may take up to 5 business days.
• Despite this, my withdrawals have now been pending for 14 days.

I have contacted:

• regular customer support,
• live chat support,
• and multiple VIP managers.

The responses were mostly generic and no concrete payout timeframe has been provided.

At one point, my emails were no longer answered at all. Only after following up again a I receive another reply stating that the withdrawals are currently under review by the finance team, but still without any estimated processing date.

Additionally, my VIP Level 3 account is limited to:

a maximum withdrawal request of €800 per day

and a maximum of 3 pending withdrawals at the same time.

Because all three withdrawals remain under review, I am currently unable to withdraw any further funds from my account balance.

I also still have a significant remaining balance on the casino account, which increases my concern regarding the ongoing delays and lack of transparency.

At this point, I am requesting:

• processing of my pending withdrawals,
• a clear explanation for the delay,
• and transparent communication regarding the expected payout timeframe.

Thank you very much for your assistance.

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Dear FortunePlayer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• When was the last time you were in contact with casino support regarding the delay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

thank you for your response.

1. No, I have not received any successful withdrawals from Dudespin so far.

2. I contacted the VIP manager regarding the delayed withdrawals yesterday.

The casino informed me that the withdrawals are still "under review" by the finance team, but no specific timeframe was provided.

Additionally, I received promotional/VIP offers encouraging me to continue playing while the withdrawals were still pending. I declined these offers and clearly stated that I first wanted to ensure that my existing withdrawals would be processed reliably and according to the stated processing times.

The VIP manager replied today that my withdrawals had been "prioritized".

Best regards

Dear Tomas,

I would like to provide a short update.

Today, two of my three pending withdrawals were processed and marked as completed by Dudespin. I am now waiting for the funds to arrive in my account.

One withdrawal request of €800 is still pending.

At this stage, I would therefore like to keep the complaint open until:

• the two processed withdrawals have actually been received,
• the remaining third withdrawal has also been processed,
• and there is clarity regarding the further withdrawal process for the remaining balance.

I will provide another update once the funds arrive or if there are any further changes.

Best regards,

Marc

Dear Tomas,

I would like to provide another update.

Today, I received a phone call from my VIP manager at Dudespin.

He asked whether the withdrawals had worked and explained that, according to him, Dudespin can only approve or process one withdrawal per day.

I asked why the withdrawals had taken so long. The explanation given was that the requests were made near the end of the month and that there were many withdrawal requests at that time.

Most importantly, the VIP manager also confirmed to me that withdrawals reduce the VIP level/progress. Since the withdrawal limits depend on the VIP level, this means that my future withdrawal limits may decrease while I am trying to withdraw my existing remaining balance.

This is a major concern for me because I still have a significant balance on my account.

The current withdrawals have taken almost three weeks to be processed. If future withdrawals take a similar amount of time, the stated daily and monthly withdrawal limits would not be practically achievable, especially because only three pending withdrawals are allowed at the same time.

Under the current structure, the process of withdrawing my existing balance may therefore become much longer and less predictable with each withdrawal.

Could Casino Guru please help clarify with Dudespin whether a transparent payout schedule or an individual withdrawal arrangement can be agreed for the remaining balance, so that my ability to withdraw is not negatively affected by long processing times and a decreasing VIP level during the payout process?

Best regards,

Marc

Thanks for the update.

Please let me know whether the casino keeps processing your requests according to your expectations since your last post.

Looking forward to your reply.

Dear Tomas,

Two of the original three withdrawals have been marked as completed by Dudespin.

However, the third original withdrawal request from April 27th, 2026 is still in the status "Under Review".

In addition, I have submitted two further withdrawal requests of €800 each in order to continue withdrawing my existing balance. So far, there has been no progress on these new withdrawal requests either.

Best regards

Dear Tomas,

I would like to provide an important update.

One of the withdrawals that had previously been marked as completed did not arrive in my bank account. Instead, the amount was returned to my Dudespin account today and is now shown as a Deposit.

As a result, two of my original withdrawals are still not successfully paid out:

the withdrawal from April 26th, 2026 was returned to my casino account,

the withdrawal from April 27th, 2026 is still under review.

This means that only one of the original three withdrawals has actually arrived so far.

So no, the casino doesn't keeps processing my requests according to my expectations.

Best regards

Dear FortunePlayer,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hi,

Dudespin has now informed me that the withdrawal from April 27th, 2026 could not be completed successfully due to an external processing error by the payment provider.

The amount of €800 has been returned to my Dudespin balance.

This is now the second bank withdrawal that was marked as completed but did not actually arrive in my bank account and was later returned to my casino balance.

As a result, only one of my original three withdrawals has actually been received by me so far.

At this point, the bank withdrawal method does not appear to be reliable in my case. I would therefore appreciate Casino Guru’s help in clarifying with Dudespin which withdrawal method I should use so that withdrawals are processed reliably and within the stated timeframe of 3 business days according to the Terms and Conditions, instead of taking 3 to 4 weeks.

I am still trying to withdraw my existing balance, but the process remains very slow and unclear.

Best regards

Hello FortunePlayer,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear FortunePlayer,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Dudespin Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Dudespin Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Dear Kubo,

Thank you for your message and for taking over my complaint.

Yes, there have been several important updates since my last message.

Unfortunately, the issue is still unresolved. So far, only one of my original three withdrawal requests has actually been received by me.

Here is the current status:

My withdrawal from April 25th, 2026 was processed and successfully received.

My withdrawal from April 26th, 2026 was marked as completed, but the money never arrived in my bank account. The amount was later returned to my Dudespin balance as a "Deposit".

Dudespin informed me that a manual payout of this returned €800 would be arranged. I provided the requested bank details, and on May 25th, 2026 I was told that the case had been forwarded to the responsible department. However, this manual payout has still not arrived.

My withdrawal from April 27th, 2026 was also marked as completed, but Dudespin later informed me that it could not be completed due to an external processing error by the payment provider. This amount was also returned to my Dudespin balance.

I currently have three pending credit card withdrawals. The oldest one was requested on May 15th, 2026 and has still not been processed.

I submitted a formal complaint to Dudespin’s complaints department on May 21st, 2026, according to section 13 of their Terms and Conditions. So far, I have not received any confirmation of receipt or any substantive response from the complaints department.

The VIP support team has repeatedly informed me that my case has been forwarded or prioritized with the finance department, but I have not received a concrete timeframe, payment confirmation, or clear payout plan.

My current real-money balance is approximately €45,000. No bonus, cashback or promotion is involved. My intention remains to withdraw my existing real-money balance.

At this stage, my main concern is not only one delayed withdrawal, but the overall lack of a reliable and transparent withdrawal process. Bank withdrawals have failed twice, credit card withdrawals are again pending for several weeks, and I still do not have a clear answer from Dudespin regarding which withdrawal method should be used or how my remaining balance can realistically be paid out.

Thank you for your help.

Best regards

Hello,

The three recently processed credit card withdrawals have now successfully arrived on my credit card.

After receiving these payments, I have requested further withdrawals.

This is a positive development, and I appreciate that these three withdrawals were finally processed and received. However, I would still like to keep this complaint open for now.

The main issue is not only whether individual withdrawals are eventually paid, but whether withdrawals are processed reliably, continuously and within the timeframe stated in Dudespin’s Terms and Conditions.

According to the Terms and Conditions, withdrawals should be processed within 3 business days, provided all requirements are met. As a Level 3 VIP player, I should also be able to withdraw up to €12,000 per month.

However, this monthly limit is not realistically achievable if each set of withdrawals takes 3 to 4 weeks to be processed.

Therefore, I would like to continue monitoring whether my newly requested withdrawals are processed consistently and within the stated timeframe.

Best regards

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I requested three credit card withdrawals on:

June 9th, 2026

June 10th, 2026

June 11th, 2026

As of today, all three withdrawals are still pending, although the 3-business-day processing timeframe stated in Dudespin’s Terms and Conditions has now passed for each of them.

Best regards

Dear FortunePlayer,

We regret to learn about your situation.  

We would like to inform you that we are currently investigating this matter in response to your concerns.

We will make every effort to assist you with your pending withdrawal and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

Dudespin Casino team.

Dear Dudespin Casino,

Thank you for your message.

However, it is concerning that almost two full weeks have passed, only for us to receive a confirmation that the matter is still under investigation, especially since the player raised this issue more than a month ago.

Could you please address the matter at your earliest convenience and provide a clear explanation as to why the stated withdrawal limits are not being followed? We would also appreciate clarification regarding the reasons for the significant delays in processing the player’s withdrawals.

Thank you for your prompt response and cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear FortunePlayer,

We would like to confirm that your previous withdrawals attempted on June 9, June 10, and June 11, 2026, were successfully processed, and the funds were dispatched from our end on June 23, 2026.

Regarding the current pending withdrawal attempts made on June 23 and June 24, 2026, please be advised that these transactions are currently being processed. We are working to complete them as expediently as possible.

We will provide a further update on the status of these transactions at the earliest opportunity.

We sincerely appreciate your patience during this time. Thank you for your understanding.  

Kind regards,

Dudespin Casino team.

Dear Dudespin Casino,

Could you please clarify why the withdrawals requested on June 9, 10, and 11 took more than two weeks to process, based on the dates of the subsequent withdrawals?

Could you also confirm whether, at this processing pace, you are still able to guarantee the stated minimum monthly withdrawal limit of €7,000?

Thank you.

Dear FortunePlayer,

We are pleased to inform you that your last withdrawal has been successfully processed, and the funds were dispatched from our end on July 3, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Please be advised that at this moment, we do not observe any pending withdrawals or an active balance associated with your account. 

We trust that this information will assist in clarifying the matter for you.  

Our team extends its best wishes for your future endeavors. 

Warm regards, 

Dudespin Casino team.

Dear Kubo,

I would like to provide a final update and ask you to mark this complaint as resolved.

The remaining withdrawals that had been processed were eventually received by me.

Unfortunately, due to the very long waiting times and the overall delay in the withdrawal process, I continued playing and ultimately lost the remaining balance on my account.

Therefore, there is no further balance left to withdraw at this point.

I still want to note that the main issue for me was the very slow and unclear withdrawal process, especially since the stated processing timeframe in the Terms and Conditions was not met in my case. However, as the processed withdrawals have now arrived and there is no remaining balance, I consider this complaint closed.

Thank you for your help and support during this case.

Best regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear FortunePlayer,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kubo