Duospin Casino - O levantamento dos prémios dos jogadores está atrasado.

Good evening I came to make my complaint about Duospin casinò made a withdrawal of € 500 since 22/10/2025 in the terms of condition was there 3 working day contact chat says the same thing to wait for the funds will arrive

Boa noite vi a fazer a minha reclamação sobre o Duospin casinò fez levantamento de 500€ desde dia 22/10/2025 nos termo de condição tava lá 3 dia útil contato chat fala a mesma coisa de esperar os fundos vão chegar

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Dear Famara,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok the payment is pending Aida has not been processed my account said it did not need verification. Ok I'll wait 14 days if I don't receive it I'll contact you

Ok o pagamento está pendente Aida não foi processado a minha conta disseram que não precisava de verificação. Ok vou esperar 14 dia se não receber entro em contato

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Famara,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Attila