Epicbet Casino - A conta do jogador foi encerrada e os fundos confiscados.

Recently, I submitted a withdrawal request which was not approved. Shortly afterward, my account was closed without prior notice. I then received two emails from your team accusing me of violating your terms and conditions.

Despite these allegations, no clear or specific explanation was provided, and my account was permanently closed. Additionally, all funds in my account were confiscated, including the original deposit amount that I personally made.

I find this action unjustified and unacceptable, particularly given the lack of transparency and the retention of my deposited funds. I request a detailed explanation of the alleged violations and clarification regarding the legal basis for withholding my balance, including my initial deposit.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Yojomojo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When did you submit your withdrawal request, and how long did you wait for a response?
• Did you pass the verification before you lost access to the account?
• Can you specify the amounts involved in the withdrawal request and the total funds in your account at the time of closure?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

I submit it approximately 1 week before, the response took about 4-5 days and indeed I do passed the verification . Athe amount is approximate because I don’t remember the exact amount.

The problem is that I don’t care about the account closure , not even from the winning. I care about the amount of deposit , it doesn’t even make sense to hold the amount of deposit since you are (epic bet) with high trust on casino guru

Thank you for your reply and for providing the previous details, Yojomojo.

• Was there any prior communication or warning regarding your account status before the closure?
• Do you have any other documentation or screenshots of the emails you received from the casino?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

I send you Mr Petra on your email.

Dear Yojomojo

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Epicbet Casino representative to join this conversation.

Dear Epicbet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

I uploaded to you any possible documents that I had , in sum they hold my winnings and even my deposit without the right to withdraw deposit or any funds without any doubt from their end.

And locking my account, without the possibility of having access to it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Mirka.

Please check your email, all required information was provided to your email.

Kind regards,

Team epicbet

Dear Yojomojo,

I am communicating with the casino outside of this thread. I will notify you, if there are any updates.

Dear Mirka,

We have sent you e-mail with our response.

Please responde as soon, as possible.

Kind regards,

Team epicbet

May i have an update? Can i join to the conversation that you are having, because it has to do with my rights.

Dear Yojomojo,

I am communicating with the casino outside of this thread. I will notify you, if there are any updates.

Thank you for your patience.

Dear Yojomojo,

According to information provided by the casino, your account has been closed due to sports betting issue. The casino have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides.

Furthermore, the data suggests use of multiple accounts, which is against our Fair Gambling Codex, and against Terms and Conditions of online casinos generally.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Mirka