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Subject: Withdrawal approved on August 2nd but funds never arrived, support is ignoring me

Complaint Text:

Hello Casino Guru Team,

I am submitting this complaint regarding my delayed withdrawal from EvolveBets.

My player account is fully verified (all KYC documents approved). On Sunday, August 2nd, I requested a withdrawal via Bank Transfer. On the very same day, I received an official confirmation email from EvolveBets stating that my withdrawal had been approved and processed.

According to standard bank transfer timelines, the money should have arrived within 3 to 5 business days. It has now been 11 days (9 business days) and no funds have been credited to my bank account.

I have contacted EvolveBets customer support multiple times via live chat and sent several emails to their support address. Unfortunately, the casino is completely ignoring my messages and refusing to reply.

I kindly request your assistance in contacting EvolveBets to find out where my money is and to request the official bank transaction receipt / reference number (ARN) so I can trace it with my bank.

Thank you for your help.

Important notice:

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Stay safe.

Dear Maryland15,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you very much. My account is already fully verified, and the withdrawal was officially confirmed by email on August 2nd. Since then, the casino has ignored all messages. I'll wait the 14 days and will post again here if I don't receive any money. I attached all the necessary documents when I created the account.

Vielen Dank. Mein Konto ist bereits vollständig verifiziert und die Auszahlung wurde am 2. August offiziell per E-Mail bestätigt. Seitdem ignoriert das Casino jede Nachricht. Ich warte die 14 Tage ab und melde mich hier wieder, falls kein Geld eingeht.Alle Unterlagen habe ich beim erstellen des Kontos mithinzugefügt.

Dear Maryland15,

I hope you are doing well. Could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.