ExciteWin Casino - As tentativas do jogador de retirar grandes ganhos não tiveram sucesso.

We won 28,000 euros, we first tried to have 500 euros paid out, it was cancelled, then we tried to have 200 euros paid out, it was canceled I ask for your help so that we get our winnings

Wedlich A*****

V****8 09116 C*****

Login name Mi*****

Wir haben 28.000 Euro gewonnen wir haben versucht erst 500 Euro auszahlen lassen wurde storniert dann haben wir 200 Euro versucht auszahlen zu lassen wurde storniert wenn wir mit dem live Chat schreiben heißt es wir kümmern ums drum wir brauchen keine Angst haben und wird der live Chat beendet ich bitte sie um ihre Hilfe das wir unseren gewinn bekommen

Wedlich A*****

V****8 09116 C*****

Login Name Mi******

Hello Misalkova1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ExciteWin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Misalkova1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.