ExclusiveBet Casino - O acesso à conta do jogador é bloqueado após o saque.

ExclusiveBet are trying to scam me leaving me with nothing but sad experience.

Few hours after my withdrawal of 60 USD was made, I am unable to access my account, at first i thought it was a usual technical issues that will be resolved timely, I get worried after waiting for more than 24 hours and still counting without seeing positive results, when I try to communicate the problem to them, I was provided with a prearranged dialogue to enter my complaint including my username name which I did but sadly no response forthcoming,

I am sad, worrying and frustrated that I can't access my account and there are no single update or notification regarding the problem sent, please I need your intervention on this crucial issue I am in because I might loss of my hard worked money.

My total balance with the casino is 112 USD.

Thanks

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

1 sports betting

2 yes

3. No bonus

I want to add that I have received my initial withdrawal of 60 USD paid by the casino but I still have remaining balance of 52 USD, also I still can not access my gaming account till now.

Thanks

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Eugene2,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila