Extreme Spins Casino - A retirada do jogador foi adiada e o site foi fechado.

i have been waiting since the 5th July for my withdraw. I have passed the verification process. Today I tried to log on to see any update only to find the website is no longer active. http://extremespins32.com

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing.

Please note that casinos using domains with a number after their name often change these numbers. Therefore, it’s recommended to visit the main website extremespins.com, which should automatically redirect you to the correct mirror site. For example, I am unable to access the website ending in 32 as well, but extremespins29 is currently working for me.

Could you please try accessing extremespins.com and check if another mirror site opens for you?

Additionally, could you clarify the following:

• Have you made any successful withdrawals from this casino before?
• Did you accumulate your winnings with or without a bonus?
• When was the last time you communicated with the casino’s customer support regarding the delay in processing your payment?

I hope we will be able to assist you in resolving this issue as soon as possible.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi

No this is my first withdraw after joining. I never took any wagering or deposit bonus. I emailed no response and talked to the online chat who said I had to wait up to 28 working days.

Do you have any screenshots or chat transcripts of your conversation with customer support regarding the delay in processing your payment? If so, please forward them to me at veronika.f@casino.guru. Thank you for your cooperation.

Dear terencescrogie99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of terencescrogie99. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear player,

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Extreme Spins Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Extreme Spins Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Extreme Spins Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Hi Romi

i have messaged a few times this week as my 21 working days deadline they gave me has been and gone. Now all I get it is "we are very busy with withdraws" and thank you for your patience!!! 6 weeks tho is a bit of a long time to wait for a withdraw especially being a new customer at the time and not taking any bonus offers.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi