Fairspin Casino - A retirada do jogador é constantemente atrasada.

I have been trying to make a withdrawal for over 10 business days and I haven't been successful...support told me they still don't know how to resolve it...I don't understand, as my account is already verified ..it's my first withdrawal and all they've done so far is give me the runaround...the processing time for withdrawal is 10 business days according to the regulations...but they haven't resolved my problem yet!!

Estou tentando fazer um saque há mais de 10 dias úteis e não estou conseguindo...o suporte me disse que não sabe ainda como resolver...não entendo, pois minha conta já está verificada ..é o meu primeiro saque e até agora só estão me enrolando...o tempo de processamento de saque é de 10 dias úteis conforme o regulamento...mas até agora não resolveram o meu problema!!

Dear nunesmusic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify when exactly you requested the withdrawal? Or you aren't able to request withdrawals at all? If possible, please post a screenshot of your withdrawal history here in this thread.

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Today Fairspin made the payment to my account...it took a while but I received it!! Thanks to Guru casino and Fairspin for resolving the issue!!

No dia de hoje a Fairspin fez o pagamento para a minha conta...demorou mas recebi!! Agradeço ao casino Guru e a Fairspin também pela resolução do problema!!

Dear nunesmusic,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru