FatPirate Casino - A retirada do jogador está atrasada.

Good morning, my name is [name hidden by Casino Guru] and my email is [email address hidden by Casino Guru]. I wanted to express my complaints about a delayed withdrawal that is still pending.. On April 7, 2025, I made 2 withdrawals for amounts of 60 and 50 euros respectively from the fat pirate company and they have not been paid to me yet. It is the 4th working day. According to their instructions, they say that the withdrawal is made on the 3rd working day. Can you please help me? Thank you in advance

Καλημέρα σας ονομάζομαι [name hidden by Casino Guru] κ το email μου είναι [email address hidden by Casino Guru]. Ήθελα να σας εκφράσω τα παράπονα μου για καθυστερημένη ανάληψη που ακόμα εκκρεμεί.. Στις 7 Απριλίου 2025 έχω κάνει 2 αναλήψεις με ποσά 60 και 50 ευρώ αντίστοιχα από την εταιρεία fat pirate κ ακόμα δεν μου έχουν καταβληθεί. Είναι η 4η μέρα εργάσιμη. Σύμφωνα με τις οδηγίες τους λένε ότι στις 3 εργάσιμες γίνεται η ανάληψη. Μπορείτε να με βοηθήσετε σας παρακαλώ πολύ; σας ευχαριστώ εκ των προτέρων

Dear antoniosgoulas74,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Thank you very much for your immediate response. In communication with them, as well as with an account manager on the phone, they assured me that the delay is mainly due to the volume of withdrawals from customers, and regardless of whether their standard instructions say 3 business days, they have the right to check the withdrawal for up to 5 business days. To avoid spam. Besides, this casino does not request verification of information, or so far I have not been asked personally. However, they continue to send me messages about deposit bonuses. I will wait for the 5th business day, and if there is no solution, I reserve the right to resolve the problem legally. I think they are playing with each customer, when it comes to withdrawals, they are deliberately delaying, and they leave the withdrawal cancellation order open all these days so that it creates psychological damage to the customer, so that they press withdrawal cancellation, and there is a possibility that they will bet again and lose their money. That is where I think and believe that they are betting. Thank you in advance

Σας ευχαριστώ πολύ για την άμεση ανταπόκριση σας. Σε επικοινωνία που είχα μαζί τους, αλλά και με account manager σε τηλ επικοινωνία με διαβεβαίωναν ότι η καθυστέρηση οφείλεται κυρίως σε όγκο αναλήψεων από πελάτες, κ ανεξάρτητα αν οι τυποποιημένες οδηγίες τους λένε για 3 εργάσιμες ημέρες, έχουν δικαίωμα να ελέγξουν την ανάληψη έως και 5 εργάσιμες ημέρες. Προς αποφυγή spam. Εξάλλου το συγκεκριμένο casino δεν ζητά επαλήθευση στοιχείων, η έως τώρα δεν μου έχει ζητηθεί προσωπικά. Εξακολουθούν όμως να μου αποστέλλουν μηνύματα για μπόνους κατάθεσης. Θα περιμένω κ την 5η εργάσιμη ημέρα, κ αν δεν υπάρχει λύση, επιφυλάσσομαι για κάθε νόμιμη επίλυση του προβλήματος. Θεωρώ πως περιπαιζουν με τον κάθε πελάτη, σε ότι αφορά τις αναλήψεις, καθυστερούν εσκεμμένα, κ αφήνουν σε όλες αυτές τις μέρες ανοιχτά την εντολή ακύρωση ανάληψης έτσι ώστε να δημιουργήσει ψυχολογική φθορά στον πελάτη, να πατήσει ακύρωση ανάληψης, κ να υπάρχει δυνατότητα να ποντάρει ξανά κ να χάσει τα χρήματα του. Εκεί θεωρώ κ πιστεύω ότι ποντάρουν. Σας ευχαριστώ εκ των προτέρων

This is the dialogue I had in live chat with this particular fat pirate casino.

Αυτός είναι ο διάλογος που έχω κάνει σε live chat επικοινωνίας με το συγκεκριμένο καζίνο fat pirate.

Thank you for your response. I understand your frustration, but based on our experience, most withdrawal requests are processed and paid out within the 14-day timeframe.

If you don’t receive your winnings by Monday, or if any other issues arise, please don’t hesitate to let me know, and we’ll be happy to intervene.

Thank you for your understanding.

Good evening. Last Saturday the matter was finally settled and is considered closed. Thank you in advance. Happy Easter.

Καλησπέρα. Το περασμένο Σάββατο τακτοποίηθηκε τελικά το θέμα κ θεωρείται λήξαν. Σας ευχαριστώ εκ των προτέρων. Καλό Πάσχα.

Dear antoniosgoulas74,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru